Omilia
Information Technology and Services
ITSupportAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Administrator at Omilia. Skills: IT systems administration, end-user support, platform configurations, access management, systems health monitoring. Manage IT systems administration tasks. Provide end-user support”
What You'll Achieve.
resolving IT support requests within SLA; ensuring both end-user needs and back-end IT systems are maintained to a high standard; ensure endpoint compliance with Omilia's security policies
Industry & Context.
manage complex hardware/software troubleshooting
What They're Looking For.
Must Have
3–5 years of IT administration or systems administration experience, knowledge of identity management platforms (Okta, Azure AD, Google Workspace), Experience with MDMM solutions (Jamf, Intune) for enterprise device management, Proficiency in Windows and macOS, Familiarity with IT security frameworks, endpoint protection, and patch management, Experience with IT service management (ITSM) tools and ITIL processes, attention to detail in systems configuration and documentation, Good communication skills for both technical peers and end-user audiences, Organised and process-driven; able to manage multiple systems responsibilities concurrently, Proactive in identifying operational gaps and proposing improvements, Bachelor's degree in Information Technology, Computer Science, or a related field
Nice to Have
basic Linux skills are advantageous, ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications
What You'll Do.
Manage IT systems administration tasks
Provide end-user support
Own assigned IT systems administration tasks
Resolve IT support requests within SLA
Maintain accurate IT documentation
Monitor systems health
Ensure endpoint compliance
Administer identity and access management systems
Manage SaaS application administration
Handle IT support escalations
Manage IT asset lifecycle
Design and maintain IT operations runbooks
Support IT security audits
Contribute to compliance evidence collection
How You'll Work.
Team & Collaboration
Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives; Contribute actively and effectively as an integrated team member; Act as an Omilia ambassador in all interactions; thrives as a cross-functional collaborator
Communication Scope
Good communication skills for both technical peers and end-user audiences
Full Job Description
**Role Purpose** The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. **Accountabilities** * Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. * Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. * Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. * Contributes to IT process documentation and continuous improvement of IT operations workflows. **Key Responsibilities** * Administer identity and access management systems: user account creation, SSO configuration, and access reviews. * Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. * Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. * Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. * Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. * Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. * Support IT security audits and contribute to compliance evidence collection. * Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives. **Requirements** **Required:** * 3–5 years of IT administration or systems administration experience. * Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). * Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. * Proficiency in Windows and macOS
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