Abacus Insights
healthcare
ITSupportAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Administrator at Abacus Insights. Skills: IT Support, service delivery, escalation, learning. Provide in-person IT support for the Kathmandu campus. Handle issues ranging from laptop problems to Microsoft 365 access requests”
What You'll Achieve.
Success in this role is service delivery: reliably executing the work, escalating cleanly, and learning alongside the senior team.
Industry & Context.
Based in Nepal, able to work from our Kathmandu office regularly for in-person support, willing to flex hours to overlap with US business hours, Shift: 10 AM – 7 PM local time (with flexibility to work in evening shifts when required)
What You'll Do.
Provide in-person IT support for the Kathmandu campus
Handle issues ranging from laptop problems to Microsoft 365 access requests
Execute work reliably
escalate issues cleanly
and learn from senior team members
Assist on the global IT helpdesk Slack channel and Jira queue during overlapping hours
Notice when something looks off and follow the correct escalation path
Support recurring operational tasks to maintain audit readiness
How You'll Work.
Team & Collaboration
Work with a Lead IT Systems Administrator and senior engineers; Pitch in on the global IT helpdesk Slack channel; Work with distributed teams over Slack, Zoom, and email; IT and Security work tightly together
Communication Scope
comfortable working with distributed teams over Slack, Zoom, and email
Full Job Description
About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the Role We are seeking an IT Support Administrator to be the trusted, in-person face of IT for our Kathmandu campus — the first stop for everything from a laptop that won't boot to a Microsoft 365 access request. You will join an established IT operations team, with a Lead IT Systems Administrator directing day-to-day work and senior engineers covering deeper endpoint, identity, and infrastructure needs. Success in this role is service delivery: reliably executing the work, escalating cleanly, and learning alongside the senior team. During hours that overlap with the rest of the company (early afternoon Nepal time onward), you'll also pitch in on the global IT helpdesk Slack channel and Jira queue. Because IT and Security work t
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