Sword Group
Energy, Public and Finance Sectors
ITSupplierRelationshipManager
“IT Supplier Relationship Manager at Sword Group. Skills: Supplier relationship management, IT supplier management, Performance management. Maintain and manage IT supplier portfolio. Oversee supplier performance”
What You'll Achieve.
Suppliers deliver against contractual commitments; Suppliers provide value for money; Suppliers align with organisational objectives; Strengthen collaboration; Improve service quality
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
Proven experience in supplier/vendor management, understanding of IT service delivery, understanding of contract management, Ability to manage supplier performance, hold vendors accountable, Excellent stakeholder engagement, Excellent communication skills, Commercial awareness, focus on cost optimisation, focus on value delivery
What You'll Do.
Maintain and manage IT supplier portfolio
Oversee supplier performance
Track delivery against SLAs
Track delivery against KPIs
Track delivery against contractual commitments
Lead monthly service review meetings
Drive continuous improvement
Establish supplier feedback forums
Facilitate supplier feedback forums
Support IT budget management
Ensure efficient spend
Ensure value-driven spend
Work closely with internal stakeholders
Understand requirements
Understand specifications
Enable appropriate sourcing
Manage supplier-related issues
Resolve supplier-related issues
Ensure timely escalation
Ensure timely resolution
Ensure suppliers deliver in line with contractual obligations
Ensure suppliers deliver in line with performance expectations
How You'll Work.
Team & Collaboration
Internal stakeholders; Supplier feedback forums
Communication Scope
Stakeholder engagement
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