Cadence
IT-SrSystemsEngineer(SFDCBusinessSystemsAnalyst)
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“IT - Sr Systems Engineer (SFDC Business Systems Analyst) at Cadence. Skills: Salesforce, Business Systems Analyst, AI agents, Workflow orchestration. Optimize support workflows. Optimize customer community workflows”
What You'll Achieve.
Clarity, speed, and measurable outcomes; Optimize support and customer community workflows; Enable self-service; Streamline handoffs; Reduce manual effort; Validate concepts quickly; Accelerate iteration; Automate complex end-to-end business processes; Establish success metrics; Measure cycle time reduction; Measure elimination of handoffs; Measure user adoption; Measure process compliance; Ensure solutions meet business expectations
Industry & Context.
Navigate ambiguity; Align priorities; Drive outcomes
What They're Looking For.
Must Have
5+ years of Business Systems Analyst experience supporting large‑scale enterprise applications in a global environment, 3+ years deep experience with Salesforce application ecosystems, with a focus on Service Cloud & Experience Cloud (Community Cloud), Hands-on experience with Salesforce Service Cloud and Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality—supporting end-to-end service process orchestration and AI-assisted automation, Proven ability to use rapid prototyping or AI-assisted development techniques (e.g. , Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery, Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops, Experience designing and leveraging AI agents and workflow orchestration to automate end‑to‑end business processes, communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences, Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast‑moving environments, Bachelor's or Master's degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field
Nice to Have
Experience working in complex, global, and highly integrated enterprise environments, Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes
What You'll Do.
Optimize support workflows
Optimize customer community workflows
Leverage AI-assisted delivery techniques
Validate concepts quickly
Automate end-to-end business processes
Establish success metrics
Measure cycle time reduction
Measure elimination of handoffs
Measure user adoption
Measure process compliance
Assess upstream/downstream impacts
Document system interactions
Document data dependencies
Document exception paths
Translate business needs
Ensure solutions meet expectations
Collaborate with Development
Collaborate with InfoSec
Collaborate with Enterprise Architecture
How You'll Work.
Team & Collaboration
Partner with Customer Support stakeholders; Collaborate with Development; Collaborate with QA; Collaborate with InfoSec; Collaborate with Enterprise Architecture; Collaborate with business stakeholders
Communication Scope
Ability to present complex technical concepts clearly and concisely to a variety of audiences
Process & Methodology
Agile and iterative delivery environments, Backlog refinement, Sprint planning, Incremental releases, Rapid feedback loops
Full Job Description
## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.** **IT –Business Systems Analyst** **Location** : Noida, India **Job Type:** Full Time **About the Role** Cadence IT is seeking a Business Systems Analyst with strong experience supporting customer support workflows across Salesforce‑based ecosystems, along with hands‑on experience using AI‑assisted delivery techniques (e.g., vibe coding, agentic AI). Success in this role requires the ability to operate across business, data, and automation layers—bringing clarity, speed, and measurable outcomes to complex customer support workflows. **What You’ll Do** * Partner with Customer Support stakeholders to optimize support and customer community workflows, enabling self‑service, streamlining handoffs, and reducing manual effort across support channels. * Leverage AI-assisted delivery techniques (including ‘vibe coding’/rapid prototyping) to validate concepts quickly with users and accelerate iteration. * Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight. * Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance. * Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths. * Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails. * Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations. * Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards. **What You Bring** **Required Skil
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