RISE
Information Technology
ITSpecialist
“IT Specialist at RISE. Skills: end-to-end IT management, implementing, configuring, and testing IT solutions, technical management of equipment, software and operational systems, system performance monitoring, backup and recovery procedures. Acts as the routine contact point, receiving and handling requests for support in hardware and software issues. Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution”
What You'll Achieve.
accelerate internet for the Philippines; providing excellent services and high-quality support to our business and wholesale partners; maintain a benchmark for reliability and installation speed; exceed expectations
Industry & Context.
handling requests for support in hardware and software issues; Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate; Supports investigation of suspected attacks and security breaches
What They're Looking For.
Must Have
3 year experience in end-to-end IT management, Proficiency and hands-on experience with implementing, configuring, and testing IT solutions, Proficiency and hands-on experience in technical management of equipment, software and operational systems, including system performance monitoring and backup and recovery procedures, Highly customer-focused and able to provide a positive experience in conflict resolution, Excellent communication skills and able to effectively convey messages or know-how to non-technical customers, Highly dependable and responsive especially in urgent or time-sensitive situations, Able to maintain high level of integrity and confidentiality
Nice to Have
Experience with Google Workspace preferred
What You'll Do.
Acts as the routine contact point
receiving and handling requests for support in hardware and software issues
Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
Records details of all components that have been installed and removed
Assists with the development of standards
and applies these to track
resolve or escalate issues
Contributes to creation of support documentation
Carries out maintenance and upgrades to ensure current systems are updated and running smoothly
Supports research efforts in assessing needs and costs for upgrades or purchase of hardware
software or equipment
Support in executing IT developments (system modifications
etc. ) according to established timeframes
Applies and maintains specific security controls as required by organisational policy and local risk assessments
Supports investigation of suspected attacks and security breaches
How You'll Work.
Team & Collaboration
teammates will be there to help as you further hone your skills and accomplish responsibilities
Communication Scope
Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
Process & Methodology
executing IT developments (system modifications, updates, upgrades, migrations, etc. ) according to established timeframes
Applying for this IT Specialist role?
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