ITSoftwareEngineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the Orchestration AI Development team, you will move beyond using AI tools, you will build them. You will implement the foundational components of NICE's AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and is used daily by hundreds of colleagues. This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems. How will you make an impact? You will own and build the core components of NICE's AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams. Build the MCP Integration Layer Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform Develop the AI Agentic Platform Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning,