Kanadevia Inova
Waste Infrastructure
ITSMProcess&ToolManager
Neural analysis suggests this role is
optimal for mid candidates.
“IT SM Process & Tool Manager at Kanadevia Inova. Skills: ITSM tool management, ITIL processes, Process enablement. Own and improve ITSM tool (USM). Ensure alignment with ITIL processes”
Industry & Context.
Translating business needs into system solutions
Home office possible 2 days a week
What They're Looking For.
Must Have
3–7 years in ITSM/Service Desk/IT ops, Hands-on ownership or administration of an ITSM tool, Knowledge of ITIL processes, Proven experience in ITSM configuration, Translating business needs into system solutions, Experience with reporting, dashboards, and data analysis, Analytical skills, Structured working
Nice to Have
ITIL Foundation
What You'll Do.
Own and improve ITSM tool (USM)
Ensure alignment with ITIL processes
Ensure alignment with business needs
and enhancements of ITSM platform
Configure and administer ITSM modules
Drive process enablement
Drive process standardization
Collaborate with stakeholders
Coordinate releases with vendors
Provide training for users
Provide documentation for users
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with stakeholders
Process & Methodology
Roadmap planning, Backlog management
Full Job Description
Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. Transforming Waste into Value At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond. * Own and continuously improve the ITSM tool (USM), ensuring alignment with ITIL processes and business needs. * Act as the main point of contact; manage the roadmap, backlog, and enhancements of the ITSM platform. * Configure and administer ITSM modules (Incident, Request, Change, Problem, CMDB), including workflows, SLAs, and automation. * Drive process enablement and standardization across teams; collaborate with stakeholders and support audits/compliance. * Deliver reporting and insights, coordinate releases with vendors, and provide training/documentation for users. ## Qualifications * 3–7 years in ITSM/Service Desk/IT ops with hands-on ownership or administration of an ITSM tool. * Strong knowledge of ITIL processes (Incident, Request, Change, Problem) and ITIL Foundation (preferred). * Proven experience in ITSM configuration (modules, workflows) and translating business needs into system solutions. * Experience with reporting, dashboards, and data analysis within ITSM tools. * Strong analytical, communication, and structured working style; able to balance operations with continuous improvement. ## Additional Information Employee perks, benefits * Employment contract for an indefinite period * + 13th Salary * 5% Annual bonus * Flexible working time (core time 9-3:00) * Home office possible 2 days a week * Extra days of leave * 2 Sick days per year * Recreation allowance * Referral program * Travel allowance
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