Kanadevia Inova
Technology
ITSMProcess&ToolManager
“IT SM Process & Tool Manager at Kanadevia Inova. Skills: ITSM tool management, ITIL processes, Process enablement, Reporting. Own and improve ITSM tool. Ensure alignment with ITIL processes”
What You'll Achieve.
Ensure alignment with business needs; Deliver reporting and insights
Industry & Context.
Analytical skills; Translating business needs
Home office 2 days/week
What They're Looking For.
Must Have
3–7 years in ITSM/Service Desk/IT ops, Hands-on ownership or administration of an ITSM tool, Knowledge of ITIL processes, Proven experience in ITSM configuration, Translating business needs into system solutions, Experience with reporting, dashboards, and data analysis within ITSM tools, Analytical skills, Structured working
Nice to Have
ITIL Foundation
What You'll Do.
Own and improve ITSM tool
Ensure alignment with ITIL processes
Ensure alignment with business needs
Act as main point of contact
Manage roadmap of ITSM platform
Manage backlog of ITSM platform
Manage enhancements of ITSM platform
Configure ITSM modules
Administer ITSM modules
Drive process enablement
Drive process standardization
Collaborate with stakeholders
Coordinate releases with vendors
Provide training for users
Provide documentation for users
How You'll Work.
Team & Collaboration
Collaborate with stakeholders; Coordinate releases with vendors
Communication Scope
Reporting; Documentation; Training
Process & Methodology
Roadmap planning, Backlog management
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