Haemonetics
ITSiteSupportSpecialist(Onsite-Boston)
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Site Support Specialist (Onsite - Boston) at Haemonetics. Skills: Advanced Technical and Remote User Support, IT Site Support, Incident and Problem Management, System Administration and Maintenance, Escalation and Collaboration, Documentation and Service Quality. Provide advanced support for escalated hardware, software, operating system, network, access, and application issues for both on-site and remote users through remote or on-site support.. Provide on-site support for office technology,”
Industry & Context.
problem-solving skills; Investigate complex or recurring issues; identify root causes; implement sustainable resolutions or approved workarounds
What They're Looking For.
Must Have
At least three years of IT support experience, Familiarity with Microsoft Windows, Familiarity with business applications, Familiarity with endpoint devices, Familiarity with networking fundamentals, Familiarity with access management, Familiarity with security practices, Experience with IT service management tools, Experience with remote support tools, Experience with technical documentation, Troubleshooting skills, Communication skills, Problem-solving skills, Experience with basic system administration, Experience with IT projects, Experience supporting hybrid or remote users, Experience supporting office environments, Experience supporting conference room and AV technology, Experience with workstation setups, Experience with new hire onboarding, Experience with executive or VIP users
Nice to Have
CompTIA A+, Network+, ITIL, Microsoft certifications, Cisco certifications, Similar certifications
What You'll Do.
Provide advanced support for escalated hardware
and application issues for both on-site and remote users through remote or on-site support.
Provide on-site support for office technology
including workstation setup
executive and VIP support
conference room and AV support
and connectivity needs.
Investigate complex or recurring issues
and implement sustainable resolutions or approved workarounds.
Support user administration
and routine maintenance of end-user devices
and supported applications to ensure secure and reliable IT operations.
Support IT projects such as technology rollouts
and system upgrades by coordinating tasks
and assisting with smooth implementation across office and end-user environments.
Manage escalated requests
coordinate with specialized teams
and support first-level staff through guidance and knowledge sharing.
Maintain accurate records
develop knowledge resources
support security practices
and contribute to process improvement.
How You'll Work.
Team & Collaboration
works closely with first-level support and specialized teams; coordinate with specialized teams; support first-level staff through guidance and knowledge sharing
Communication Scope
communication skills
Process & Methodology
Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
Full Job Description
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. ## Job Details The IT Site Support Specialist is an on-site role responsible for providing advanced support for escalated technical issues, supporting remote users, and addressing office technology needs. This position works closely with first-level support and specialized teams to deliver reliable, secure, and efficient end-user IT services. **What You’ll Do:** • Advanced Technical and Remote User Support: Provide advanced support for escalated hardware, software, operating system, network, access, and application issues for both on-site and remote users through remote or on-site support. • IT Site Support: Provide on-site support for office technology, including workstation setup, executive and VIP support, conference room and AV support, desk moves, new hire setup, and connectivity needs. • Incident and Problem Management: Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds. • System Administration and Maintenance: Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations. • Project Support: Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments. • Escalation and Collaboration: Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing. • Documentation and Service Quality: Maintain accurate records, develop knowledge resources, support security practices, and contribute to process im
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