KSM
Oil & Energy
ITServiceOwner
“IT Service Owner at KSM. Skills: IT Service Owner, end-to-end lifecycle management, ITIL practices, stakeholder management. Own the end-to-end lifecycle of assigned IT services (design, transition, operation, improvement).. Maintain clear service definitions, boundaries, and dependencies.”
What You'll Achieve.
ensure that services meet agreed service levels, deliver business value, and are operated in a stable, secure, and efficient manner.; Ensure services meet business requirements, availability, reliability, and performance expectations.; Act as the primary point of accountability for service health and service outcomes.; Ensure vendors meet contractual service levels and delivery commitments.; Provide regular service performance reports to management and stakeholders.
Industry & Context.
troubleshooting and analytical thinking; Lead problem management activities to eliminate recurring incidents.
1 day remote 4 days on site
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field., 4–8 years of experience in IT operations, service management, or application management., Experience managing enterprise IT services in complex environments., Experience working with external vendors or managed service providers., understanding of ITIL practices, Ability to coordinate cross-functional technical teams, troubleshooting and analytical thinking, Excellent stakeholder management, Ability to communicate with both technical and business audience, Data-driven decision making, Ability to prioritize and manage competing demands
Nice to Have
ITIL 4 Foundation or higher, PMP / PRINCE2
What You'll Do.
Own the end-to-end lifecycle of assigned IT services (design
Maintain clear service definitions
Ensure services meet business requirements
and performance expectations.
Act as the primary point of accountability for service health and service outcomes.
Oversee day-to-day operation of services and coordinate with support teams.
Ensure effective incident and major incident management.
Lead problem management activities to eliminate recurring incidents.
Monitor service KPIs and performance metrics.
Coordinate activities with external vendors and service providers.
Ensure vendors meet contractual service levels and delivery commitments.
Participate in service reviews and operational governance meetings.
Ensure changes to the service are properly assessed
Participate in change advisory processes.
Coordinate deployments with development teams and vendors.
Ensure appropriate monitoring
and observability mechanisms exist.
Review operational dashboards and service reports.
Provide regular service performance reports to management and stakeholders.
Identify improvement opportunities related to stability
operational efficiency.
Drive continual service improvement initiatives.
Maintain service documentation including service descriptions
architecture overview
operational procedures.
Ensure knowledge articles and runbooks exist for support teams.
Act as the primary liaison between IT and business stakeholders for the service.
Communicate service performance
and planned improvements.
Align service roadmap with business priorities.
How You'll Work.
Team & Collaboration
coordinating across application teams, infrastructure teams, vendors, and business stakeholders.; Coordinate activities with external vendors and service providers.; Coordinate deployments with development teams and vendors.; Ability to coordinate cross-functional technical teams; Act as the primary liaison between IT and business stakeholders for the service.
Communication Scope
Ability to communicate with both technical and business audience; Communicate service performance, risks, and planned improvements.
Process & Methodology
PMP / PRINCE2
Applying for this IT Service Owner role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about KSM?
Real rants from real employees. Read before you apply.