Bupa
ITServiceOwner
“IT Service Owner at Bupa. Manage day-to-day technology operations. Manage operational relationships with third‑party vendors”
What You'll Achieve.
Establishing performance improvement plans; Delivering regular service reviews; Ensuring SLA delivery; Ensuring compliance with contractual, enterprise and security standards; Effective incident resolution; Adding value to Bupa
Industry & Context.
Issue resolution; Problem-solving skills; Problem Management activity
Attending Care Homes/Richmond Villages, Carrying out Technology Knowledge Surgeries
What They're Looking For.
Must Have
Effective vendor management skills, ITIL Practitioner, Understanding of Technology Contract details/SLA, Excellent problem-solving skills, judgement, high EQ, interpersonal skills, Ability to translate and communicate Technical concepts to Business Stakeholders, Able to hold to account senior leaders, collaboration and influencing skills, Adaptability and staying current with technology trends, IT infrastructure and Application support, Change management and management of a change log, Familiarity with monitoring tools, security protocols, incident response, Ability to collaborate with cross-functional teams, Knowledge in continuous improvement approaches and methods, Highly results oriented and focused on adding value to Bupa, Clear approach to decision making, Proficient in risk management
Nice to Have
Experience of working in Care, Healthcare & Technology Services at a mid-level, Experience in Adult Social Care / Care Services, Experience of technical skills e. g. Cloud, API, Infrastructure, Automation/AI
What You'll Do.
Manage day-to-day technology operations
Manage operational relationships with third‑party vendors
Support the onboarding of new products
Lead on the introduction of new services
Work closely with Care Systems Support team
Work closely with Service Desk
Attend Care Homes and Richmond Villages
Carry out Knowledge surgeries
Engage with user base
Gain understanding of user challenges
Act as conduit and escalation point
Manage Configuration Management Database (CMDB)
Run daily jobs/routines/activities
Ensure technology products and infrastructure are secure
Ensure infrastructure is compliant with Enterprise Policy
Proactively identify and manage service incidents
Identify trends as part of Problem Management activity
Identify and implement options for service automation
Undertake regular technology business continuity tests
Implement and work in coalition for Continuous improvement
Technical testing of new releases
Release management and executing associated internal governance
Development of roll-back plans
Support with introducing new services
General SAAS application support services
How You'll Work.
Team & Collaboration
Co-ordinating supporting technical resources; Close alignment with Technology Product Manager; Work closely with Care Systems Support team; Work closely with Service Desk; Working collaboratively on service improvement opportunities; Work in coalition with other team around Continuous improvement
Communication Scope
End user communication; Communication into the wider business; Clear stakeholder communication; Translate and communicate Technical concepts to Business Stakeholders
Process & Methodology
Release management, Change management
Applying for this IT Service Owner role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Bupa?
Real rants from real employees. Read before you apply.