Deutsche Bank
Financial Services
ITServiceOperationsSpecialistAVP
“IT Service Operations Specialist - AVP at Deutsche Bank. Skills: IT Service Operations, Vendor Management, Business Alignment. Manage IT operations. Oversee end-user computing”
What You'll Achieve.
Ensure service stability; Ensure service availability; Minimize business disruption; Ensure reliability; Meet agreed SLAs; Meet agreed expectations
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 10 years of IT operations experience, Fluent in English
Nice to Have
Relevant professional certifications
What You'll Do.
Oversee end-user computing
Oversee core infrastructure
Act as primary contact
Ensure service delivery
Ensure alignment with business requirements
Ensure solutions meet operational needs
Monitor regulatory requirements
Identify impacts to technology services
Ensure adherence to DB technology standards
Ensure adherence to ISMS controls
Ensure adherence to cybersecurity requirements
Ensure adherence to local regulations
Support remediation activities
Contribute to Disaster Recovery
Contribute to Business Continuity Planning
Analyze service metrics
Drive continuous improvement
Drive operational efficiency
Support capacity planning
Support lifecycle management
Track IT asset utilization
Support IT asset decommissioning
Monitor vendor performance
Provide regular reporting
Deliver updates to management
How You'll Work.
Team & Collaboration
Interface with local business; Interface with regional technology; Interface with global technology; Interface with external vendors
Communication Scope
Management communication
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