Deutsche Bank
Financial Services
ITServiceOperationsSpecialistAVP
“IT Service Operations Specialist - AVP at Deutsche Bank. Skills: IT service operations, Stakeholder management, Vendor management. Manage IT operations. Oversee end-user computing”
What You'll Achieve.
Ensure service stability; Ensure service availability; Ensure minimal business disruption; Ensure reliability of services; Ensure alignment with business needs; Ensure service delivery meets expectations; Ensure solutions meet operational needs; Identify potential impacts to technology services; Contribute to DR and BCP; Drive continuous improvement; Drive operational efficiency; Ensure alignment with budget expectations
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 10 years of IT operations experience, Fluent in English
Nice to Have
Relevant professional certifications
What You'll Do.
Oversee end-user computing
Oversee core infrastructure services
Act as primary contact
Ensure service delivery meets SLAs
Ensure alignment between business requirements
Ensure solutions meet operational needs
Monitor regulatory requirements
Identify impacts to technology services
Ensure adherence to DB technology standards
Ensure adherence to ISMS controls
Ensure adherence to cybersecurity requirements
Ensure adherence to local regulations
Support remediation activities
Analyze service metrics
Drive continuous improvement
Drive operational efficiency
Support capacity planning
Support lifecycle management of IT assets
Track IT asset utilization
Decommission IT assets
Monitor vendor performance
Provide regular reporting
Deliver updates to management
How You'll Work.
Team & Collaboration
Interface with local business users; Interface with regional technology teams; Interface with global technology teams; Interface with external vendors
Communication Scope
Management communication
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