ITServiceOperationsSpecialist-AVP

## _**Job Description:**_ **Details of the Division and Team:** Ensure stable, secure, and compliant delivery of IT services in Deutsche Bank Thailand, acting as the key interface between local business/operations users, regional/global technology teams, and external vendors. Ensure alignment of technology services with business requirements and regulatory expectations while maintaining strong operational controls and service performance. **What we will offer you:** A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. **You can expect:** * Corporate Group Insurance – premium borne by company * Provident Fund Scheme – employer & employee contributions * Annual health checkup – cost borne by company (once a year; conditions apply) * Flexible Work Arrangements – various ways to work, to fit employees’ needs * EAP – free and confidential counseling, online work-life resources * Employee networks – Diversity, volunteering, - various activities to participate * Primary caregiver & non primary caregiver leave – more than statutory requirement **Your key responsibilities:** **Service Operations & Delivery** * Manage day-to-day IT operations (Incident, Problem, Change) to ensure service stability, availability, and minimal business disruption. **Infrastructure & End User Services Oversight** * Oversee end-user computing and core infrastructure services to ensure reliability and alignment with business needs. **Stakeholder & Vendor Management** * Act as the primary contact for business stakeholders; manage vendors and ensure service delivery meets agreed SLAs and expectations. **Business Alignment & Regulatory Support** * Ensure alignment between business requirements and available technology services, ensuring solutions meet operational needs. Monitor and asses