ITServiceOperationsAnalyst

**Who we are.** At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience. The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day. **What you’ll do & how you’ll make your mark ** As part of the Global Command Center, you will play a key role in the performance and stability of our product infrastructure and platforms across all data center and business locations. This team is committed to delivering the highest system uptime and operations transparency. You will be performing critical duties and have essential functions within our incident, event, change, and problem management processes and you must be able to demonstrate that you can stay composed, focused, and effective under pressure. **Roles & Responsibilities:** * Monitoring Server infrastructure, bandwidth utilization and website up-time through various monitoring applications and action alerts appropriately following the agreed OLA. * Manage & drive restoration efforts for all IT incidents by guiding technical teams to execute timely resolutions. To use necessary escalation channels whenever appropriate to achieve resolution of incidents within the agreed service level agreement. * Coordinate and manage communication bridges with intelligence and authority. Maintains bridge commander presence th