Spektrum
government
ITServiceManager
“IT Service Manager at Spektrum. Skills: Service Management, Service Level Management, Business Continuity, Disaster Recovery, Risk Management, Stakeholder Management, Continuous Improvement. Develop, maintain, and improve Business Continuity and Disaster Recovery capabilities. Identify and maintain an inventory of all information and communication systems supporting critical business processes”
What You'll Achieve.
Consistently meets agreed service levels and performance; Ensures high standards of quality and productivity through structured and methodical work practices; Ensures services meet agreed availability, reliability, and maintainability targets
Industry & Context.
Analytical and Problem-Solving Skills – Identifies service performance issues, conducts root cause analysis, and implements corrective actions to improve service delivery
Valid National or NATO Secret personal security clearance, Some travel to other NATO sites may be required
What They're Looking For.
Must Have
3 years working experience in a Service Management environment, Working knowledge of Service Level Management with experience of executing corporate wide SLM process, Higher vocational training in a relevant discipline with 3 years post-related experience, Secondary educational qualification with 5 years post-related experience, English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level
What You'll Do.
and improve Business Continuity and Disaster Recovery capabilities
Identify and maintain an inventory of all information and communication systems supporting critical business processes
Coordinate Business Impact Analysis (BIA) and enterprise risk assessments
and test contingency and recovery plans
and report service performance against agreed Service Level Agreements (SLAs)
Proactively manage SLA risks
and service degradation
Facilitate service review governance with stakeholders
Drive continuous service improvement
Ensure services meet agreed availability
and maintainability targets
and report service availability performance
Implement and validate recovery procedures
Monitor and manage service capacity and performance
Forecast future capacity requirements
Implement demand management and optimization measures
Monitor supplier performance and ensure contractual compliance
and performance deviations
Control contract changes in line with governance procedures
Provide timely and effective response to service requests
Ensure proper incident/request routing and resolution
Maintain accurate service records and communication
How You'll Work.
Team & Collaboration
Establishes and maintains effective working relationships with stakeholders at all organizational builds; Leverages a broad network of communicates in a professional and approachable manner; Facilitate service review governance with stakeholders
Communication Scope
Communication and Reporting – Produces clear, concise, and structured effectively communicates service performance, risks, and improvements to stakeholders
Process & Methodology
Planning and Organization – Effectively plans, prioritizes, and coordinates activities to meet deadlines and contractual obligations
Applying for this IT Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Spektrum?
Real rants from real employees. Read before you apply.