ITServiceManager

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available TRAVEL: Yes, 10% of the Time **IT Service Manager** **Requisition ID:** R10219902 **Location:** Cheltenham (onsite) **Citizenship Required:** UK **Clearance Type:** Highest level of UK Government clearance **Relocation Assistance:** Yes **Salary:** £50,000 - £70,000 **What’s your possible?** At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call **Defining Possible**. This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities. **The Opportunity** This is more than just a job; **it’s a mission**. As an **IT Service Manager** , you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK’s most critical customer missions. You’ll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved — ensuring they are dependable, resilient and aligned to customer needs. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle. **What You’ll Be Doing** * Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement. * Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels. * Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and drivin