Northrop Grumman UK
ITServiceManager
“IT Service Manager at Northrop Grumman UK. Skills: service management, stakeholder management, problem solving, risk management, continual service improvement. Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement. Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels”
What You'll Achieve.
ensure service delivery meets agreed performance levels; ensure services remain stable, resilient, and effective; drive measurable value
Industry & Context.
proactive approach to problem solving; Identifying and resolving service issues, risks, and obstacles; taking ownership of problems and driving solutions
UK CITIZENSHIP REQUIRED FOR THIS POSITION, 10% of the Time, Highest level of UK Government clearance, UK citizen, currently hold the highest level of UK Government security clearance
What They're Looking For.
Must Have
Experience in service management roles, understanding of ITIL principles and the service lifecycle, The ability to navigate complex technical environments, engage confidently with stakeholders at all levels, A proactive approach to problem solving, risk management, and service assurance, communication and collaboration skills, ability to influence without authority, Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar, UK citizen, currently hold the highest level of UK Government security clearance
Nice to Have
Knowledge of DevSecOps, Agile delivery methods, experience working within secure or mission-led environments
What You'll Do.
Leading service management activities across the full lifecycle
from design and transition through to operation and continual improvement
trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels
Identifying and resolving service issues
and obstacles — taking ownership of problems and driving solutions
and release management processes to ensure services remain stable
Working across teams to embed best practice
streamline ways of working
and champion continual service improvement
How You'll Work.
Team & Collaboration
cross-functional coordination; Building strong, trusted relationships with customers and stakeholders; Working across teams to embed best practice, streamline ways of working, and champion continual service improvement; collaboration skills
Communication Scope
communication skills; ability to influence without authority
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