LGT
Private Banking
ITServiceManager80100%(f/m/d)
“IT Service Manager 80-100% (f/m/d) at LGT. Skills: IT Incident Coordination, Service Performance Monitoring, Continuous Improvement. Coordinate major IT incidents. Monitor service performance”
What You'll Achieve.
ensure timely resolution; clear communication; effective risk mitigation; drive continuous improvement; enhance service stability, predictability, and efficiency; align on service expectations; ensure that agreed improvement measures are delivered
Industry & Context.
Analytical, structured, and solution-oriented way of working
What They're Looking For.
Must Have
Degree in Information Technology, Computer Science, or comparable qualification, or equivalent professional experience in IT service management or IT operations, Solid knowledge of ITIL practices, particularly in incident, problem, and change process management, Good understanding of regulatory requirements, compliance standards, and operational risk in a banking context, written and spoken communication skills in English and the local language
Nice to Have
ideally within the financial services industry
What You'll Do.
Coordinate major IT incidents
Monitor service performance
Identify weaknesses in operational processes
Ensure compliance with service operations processes
Analyse service performance
How You'll Work.
Team & Collaboration
central coordination point for IT service operations; structured collaboration with internal and external stakeholders; Work closely with internal stakeholders, cross-functional IT teams, and external service providers
Communication Scope
Very good communication skills when interacting with IT and business stakeholders, and service providers; written and spoken communication skills in English and the local language
Applying for this IT Service Manager 80-100% (f/m/d) role?
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