MedHealth
Healthcare
ITServiceManagementAnalyst
“IT Service Management Analyst at MedHealth. Skills: IT Service Management, ITIL, Process analysis. Manage IT Service Management processes. Ensure adherence to ITIL framework”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
2+ years of experience in IT Service Management, Experience with ITIL framework, Experience with ITSM tools
Nice to Have
ITIL Foundation certification, Experience with ServiceNow
What You'll Do.
Manage IT Service Management processes
Ensure adherence to ITIL framework
Coordinate with cross-functional teams
Manage relationships with IT vendors
Monitor and report on operational metrics
Identify opportunities for process improvement
Support incident and problem management
Contribute to service level agreement management
How You'll Work.
Team & Collaboration
Cross-functional teams; IT vendors
Applying for this IT Service Management Analyst role?
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