Trexon
ITServiceDeskTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Service Desk Technician at Trexon. Skills: Hardware troubleshooting, Software troubleshooting, Windows administration, Networking fundamentals. Provide technical assistance. Serve as primary contact”
What You'll Achieve.
Minimize downtime; Maintain operational continuity; Deliver exceptional support; Timely ticket resolution; Minimal repeat issues; End users feel supported
Industry & Context.
Problem solving; Analytical skills; Troubleshooting
What They're Looking For.
Must Have
3–5 years desktop support experience, 3–5 years IT service desk experience, Working knowledge Windows 10, Working knowledge Windows 11, Working knowledge Microsoft 365, Working knowledge Active Directory, Working knowledge OneDrive, Working knowledge SharePoint, Working knowledge mobile devices, Working knowledge telecom devices, Working knowledge VoIP systems, Working knowledge cell phone platforms, Network troubleshooting skills, Printer configuration support, Ability to think through problems, Ability to visualize solutions, Ability to implement infrastructure devices, Ability to administer infrastructure devices, Ability to troubleshoot infrastructure devices, Provide specific detailed information, Ability to quickly learn technology, Ability to work with all levels, Good analytical skills, Good problem-solving skills, Dependable, Flexible when necessary
Nice to Have
Associate's degree in IT preferred, Bachelor's degree in IT preferred, CompTIA A+ certification a plus, CompTIA Network+ certification a plus, Microsoft certification a plus, Knowledge of Jira Service Management, Knowledge of Confluence Documentation
What You'll Do.
Provide technical assistance
Serve as primary contact
Maintain operational continuity
Deliver support experience
Solve problems efficiently
Document work thoroughly
Resolve tickets timely
Minimize repeat issues
Provide Tier 1 support
Provide Tier 2 support
Manage IT service desk queue
Maintain hardware equipment
Maintain peripheral equipment
Support infrastructure projects
Serve as resource for end users
Develop long-term strategies
Plan for future hardware needs
Plan for future technology needs
Support new computer projects
Support new hardware installations
Research hardware products
Recommend hardware products
Support networking projects
Support wiring projects
Install networking projects
Install wiring projects
Maintain knowledge of contracts
Supervise contract installations
Identify hardware service levels
Deliver hardware service levels
Liaise with end users
Provide training to end users
Provide support to end users
Install end user hardware
Configure end user hardware
Test end user hardware
Maintain end user hardware
Monitor end user hardware
Troubleshoot end user hardware
Install end user software
Configure end user software
Test end user software
Maintain end user software
Monitor end user software
Troubleshoot end user software
Install networking software
Configure networking software
Test networking software
Maintain networking software
Monitor networking software
Troubleshoot networking software
Perform on-site analysis
Diagnose hardware problems
Resolve hardware problems
Recommend corrective solutions
Implement corrective solutions
Perform off-site repair
Respond to incoming calls
Document hardware failure
Document hardware repair
Document hardware installation
Document hardware removal
Maintain knowledge of equipment contracts
Supervise equipment installations
Liaise with third-party support
Liaise with equipment vendors
Recommend hardware improvements
Schedule hardware improvements
Perform hardware improvements
Recommend hardware upgrades
Schedule hardware upgrades
Perform hardware upgrades
Recommend hardware repairs
Schedule hardware repairs
Perform hardware repairs
Perform related duties
Provide guidance to junior members
Oversee deployment battery backups
Oversee testing battery backups
Oversee monitoring battery backups
Handle ad-hoc projects
How You'll Work.
Team & Collaboration
Work independently; Work in team environment; Work with all levels of staff
Communication Scope
Clear written communication; Clear verbal communication
Process & Methodology
Capacity planning
Full Job Description
IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Operations Manager DIRECT REPORTS: None. Position Summary This position is responsible for providing fast, reliable technical assistance to employees within the FEC business unit across two locations — Braintree, MA and Chelsea, MA. The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both FEC sites. We are looking for a technically sharp, customer-first professional who takes pride in solving problems efficiently and documenting their work thoroughly. Success in this role looks like timely ticket resolution, minimal repeat issues, and end users who feel genuinely supported. This person cares about technology, continuous learning, and helping others. They are comfortable working independently, thrive in a team environment, and bring a positive attitude to every interaction. The skillsets central to this role include hardware and software troubleshooting, Windows administration, networking fundamentals, and clear written and verbal communication. The essential functions of the job include providing Tier 1 and Tier 2 desktop support, managing the IT service desk ticket queue, maintaining hardware and peripheral equipment, supporting infrastructure projects, and serving as a resource for end users across the Braintree and Chelsea locations. Minimum Qualifications Education: High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred. CompTIA A+, Network+, or Microsoft certifications a plus. Experience: 3–5 years of experience in a desktop support or IT service desk role. Knowledge: Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms. Knowledge
Applying for this IT Service Desk Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Trexon?
Real rants from real employees. Read before you apply.