Xometry
ITServiceDeskAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Service Desk Analyst at Xometry. Skills: Technical support, IT service desk, Hardware troubleshooting, Software troubleshooting. Provide first and second-level technical support. Diagnose and resolve IT issues”
Industry & Context.
Troubleshoot hardware; Troubleshoot software; Troubleshoot connectivity
Lift and move equipment
What They're Looking For.
Must Have
2+ years experience or degree, Windows and macOS understanding, Microsoft Intune experience, Okta familiarity, Zoom, Google Meet, Slack support, Productivity applications familiarity, Basic networking concepts understanding, VPN client experience, Hardware and software troubleshooting, Service desk ticketing system experience, Excellent customer service skills, Excellent communication skills, Organizational skills, Ability to prioritize tasks, Ability to manage multiple tasks, Ability to work independently, Ability to work as part of a team, Ability to lift and move equipment
Nice to Have
Relevant IT certifications, PowerShell or Bash experience, Cloud-based services familiarity, Endpoint management tools experience
What You'll Do.
Provide first and second-level technical support
Diagnose and resolve IT issues
Manage IT equipment lifecycle
Support onboarding processes
Support offboarding processes
Ensure system and application access
Prepare and configure computer hardware
Prepare and configure computer software
Retrieve company assets
Create technical documentation
Maintain knowledge base articles
Maintain troubleshooting guides
Collaborate with IT Engineering team
Escalate complex issues
Follow up on escalated issues
Communicate with end-users
Adhere to IT policies
Adhere to IT procedures
Identify potential IT issues
Stay up-to-date with technology
How You'll Work.
Team & Collaboration
IT Engineering team
Communication Scope
Written communication; Verbal communication
Full Job Description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking an IT Service Desk Analyst to join our organization based in Lexington, KY. In this role, you will provide first and second-level technical support to end-users across multiple channels (Slack, Jira Service Management, and in-person), efficiently diagnosing and resolving a wide range of IT issues. You will manage the lifecycle of IT equipment, support onboarding and offboarding processes, and ensure smooth access to systems and applications. Responsibilities Provide first and second-level technical support to end-users via multiple channels, including Slack, our service desk platform (Jira Service Management), and in-person interactions. Efficiently and accurately diagnose and resolve a wide range of IT issues, including but not limited to: Account lockouts and password resets. Access requests for various systems and applications. Hardware troubleshooting and support (laptops, desktops, peripherals, conference equipment). Software installation, configuration, and troubleshooting. Basic network connectivity and VPN support. Manage the lifecycle of IT equipment, including setup, deployment, maintenance, and disposal, including the configuration of computer setups. Participate in the new hire onboarding process by preparing and configuring computer hardware and software. Execute the offboarding process by deactivating accounts and retrieving company assets. Create and maintain clear and concise technical documentation, including knowledge base articles and troubleshooting guides. Collaborate effectively with the IT Engineering team on various projects and tasks, providing support and contr
Applying for this IT Service Desk Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Xometry?
Real rants from real employees. Read before you apply.