ITServiceDeskAnalyst

**Hourly Pay Range:** $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. **Position Highlights:** * Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed remotely. **Job Summary:** As the IT Service Desk Analyst at Endeavor Health, you will be responsible for handling calls across the entire Endeavor Health system, providing front line level 1 IT support for patients using MyChart and employees and non-employees using IT Resources. This role completes basic triage and resolution or escalation of tickets and phone calls via ITSM platform and phone system. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices. **What you will do:** * Provides assistance to internal and external users regarding computer software and hardware problems via telephone, chat, and ticketing systems and manage incoming user requests. * Consults with Information System Support staff to determine if higher level support is needed and takes appropriate action to dispatch support. * Manages incoming user requests, utilizing help desk tracking software. * Provides users with professional, courteous, timely and efficient customer service support, utilizing over the phone and remote communication technologies to service the end user. * Other duties as assigned by leadership. **What you will need:** * **Education:** High School Diploma * **Experience:** * One (1) or more years of experience in customer service, technology or in a healthcare setting or relevant related industries. * **Unique or Preferred Skills:** * Demonstrates solid verbal and written communication skills. * Knowledge of current versions of Windows, MacOS, and ChromeOS. * Previous experience in a