State Street
ITServiceDeliveryManager(RtB),VicePresident
“IT Service Delivery Manager (RtB), Vice President at State Street. Skills: Service delivery, IT operations, Regulatory compliance. Own service delivery governance. Drive SLA/KPI performance”
What You'll Achieve.
Ensure service performance; Ensure risk control; Ensure regulatory compliance; Support operational resilience; Support strategic objectives
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
12+ years experience, VP level experience, ITIL certification
What You'll Do.
Own service delivery governance
Drive SLA/KPI performance
Report on performance quality
Lead major incident governance
Govern systemic remediation
Oversee production change risk
Oversee production change controls
Own DORA ICT incident governance
Lead operational resilience
Act as escalation point
Build senior stakeholder relationships
Act as Deputy for Service Management
How You'll Work.
Team & Collaboration
Works with Technology leadership; Works with Risk leadership; Works with Compliance leadership; Works with Business leadership
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