Miratech
Financial Services
ITServiceDeliveryManager(Datamanagement)
Neural analysis suggests this role is
optimal for mid candidates.
“IT Service Delivery Manager (Data management) at Miratech. Skills: Service Delivery, Data Platforms, IT Operations. Plan BI-DWH IT Services delivery. Design BI-DWH IT Services delivery”
What You'll Achieve.
Meet or exceed scope objectives; Meet or exceed schedule objectives; Meet or exceed budget objectives
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms, Experience in management the team not less 5 employees, Experience managing enterprise BI/DWH environments including required IT Operation processes, technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations, Knowledge in applying and managing IT Service Management processes based on ITIL, Knowledge of data platforms and lakehouse concepts, Excellent written and verbal communication, organization, coordination, and interpersonal skills, Manage business stakeholders delivery expectations, High level of written and spoken Spanish and English, reporting and analytical skills, Ability to fast learn of new technologies and processes
Nice to Have
IT Service Management certification, Azure Databricks/Microsoft certification, Experience in Financial sector and FinOps awareness
What You'll Do.
Plan BI-DWH IT Services delivery
Design BI-DWH IT Services delivery
Implement BI-DWH IT Services delivery
Establish reporting related to IT Services
Manage reporting related to IT Services
Align BI services with business priorities
Serve as escalation point for IT Services business
Serve as escalation point for IT Services management
Take ownership of Major Incidents
Ensure coordination of resolving parties
Ensure effective communication to stakeholders
Ensure Major Incidents review
Understand future demand from business growth
Address future demand from business growth
Manage IT operation teams
Involve in budgeting activities
Drive IT Services continuous improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Client teams
Communication Scope
Written communication; Verbal communication; Stakeholder communication
Full Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services. The position involves ownership of service delivery, including SLA management, incident handling, stakeholder communication, and continuous improvement. You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems Main Responsibilities: * Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability. * Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed. * Establishment and management of reporting related to IT Services. * Align BI services with business priorities * S
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