MBPS
Financial Services
ITServiceDeliveryLead
Neural analysis suggests this role is
optimal for Lead candidates.
“IT Service Delivery Lead at MBPS. Skills: IT Service Delivery Management, Team Leadership, Strategic Planning, Operational Management, Stakeholder Management. Formulate tactical and strategic plans to meet and exceed Service Level Agreements. Manage daily operations on the team assigned”
What You'll Achieve.
Meet and exceed Service Level Agreements with the business unit; Enhance service delivery; Contribute to the success of the enterprise-wide Global Technology strategy
Industry & Context.
Excellent problem-solving skills; Resolve or escalate potential problem areas
Amenable to work on a hybrid set-up (3x a week onsite), Amenable to work in any shift schedule assigned (morning / mid-shift; but flexible depending on business need)
What They're Looking For.
Must Have
Five (5) or more years of IT Experience with bachelor’s degree in Computer Science, Information Technology, Information Systems, or any related course, Innovative and process improvement mindset in alignment to new technology, Good organizational, multi-tasking and time management skills with the ability to be flexible and adaptive to changing environments and strategy, and to work independently and meet tight deadlines, Expected to perform as an effective leader (set goals, provide feedback, define accountabilities, etc. ) to staff, Excellent escalation handling, coaching, planning, organizing and performance management skills, Able to build and maintain honest, ethical and fair relationships with direct reports, peers, supervisors and customers
Nice to Have
Leadership experience in the IT/Investment industry, Excellent analytical, problem-solving, and communication skills (both written and oral), Team-oriented yet able to work independently – proven ability to multitask both independently and within a team, Ability to understand business process requirements and using technology, conceptualize creative solutions through implementation, Client and action-oriented, creative and proactive thinker
What You'll Do.
Formulate tactical and strategic plans to meet and exceed Service Level Agreements
Manage daily operations on the team assigned
Provide management input with respect to staff performance
Identify training gaps and development opportunities
Discuss Business Unit feedback with the team
Adapt to Business Unit’s strategy and align with any changes to the Team Member
Conduct regular coaching
performance assessment and quarterly update of the individual development plan of each staff member
Liaise with supporting departments to optimize service
Coordinate and relay identify potential problem areas and resolve or escalate them
and summarize Operational Metrics monthly
Conduct business/governance review with stakeholders
Ensure team documentations are up to date and meet the standard set by the company
analyze and recommend improvement for capacity management
Perform analysis on SLA and implement process improvements
Review of performance incentives of the team
Manage and participate in projects
Support ongoing training initiatives for the team
Partner with HRM about HR issues and concerns
Work closely with the training departments
How You'll Work.
Team & Collaboration
Partner with MBPS management, Business Units, and cross-functional stakeholders; Coordinate efforts with peers onsite and multisite, including Business unit and stakeholders; Liaise with supporting departments; Partner with HRM; Work closely with the training departments
Communication Scope
Excellent communication skills (both written and oral)
Process & Methodology
Manage and participate in projects
Full Job Description
_We are seeking an_ ** _IT Service Delivery Lead_** _to join our_ ** _GWAM Team_** _within the_ ** _Segment Tech_** _function at**MBPS**. In this pivotal role, __Leader will need a strong track record of managing high‑performing teams and driving end‑to‑end delivery of technology solutions aligned with global strategic objectives. Leader will partner with MBPS management, Business Units, and cross‑functional stakeholders to ensure seamless execution of digital initiatives, operational excellence, and continuous improvement. Adept at translating business needs into scalable technology strategies, fostering collaboration across global teams, enabling innovation to support organizational growth and committed to building empowered teams, enhancing service delivery, and contributing to the success of the enterprise-wide Global Technology strategy._ _Have the skills and experience for the job? Learn more about it below!_ **Position Responsibilities:** * Effectively partner with the co-Leaders/Senior Leaders/Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit. * Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multisite, including Business unit and stakeholders. * Provide management input with respect to staff performance, identify training gaps and development opportunities. * Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team. * Adapt to Business Unit’s strategy and align with any changes to the Team Member particularly with the support model and goal. * Conduct regular coaching, performance assessment and quarterly update of the individual development plan of each staff member. * Liaise with supporting departments to optimize service delivery; coordinate and relay information; identify potential problem areas and resolve or escalate them. * Review, collect, and summarize Operational Metrics monthly a
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