Clearstory
Computer Software
IT&SecurityOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT & Security Operations Manager at Clearstory. Skills: IT operations, Security compliance, SOC 2 audit. Manage identity and access management. Run employee onboarding provisioning”
What You'll Achieve.
IT systems run reliably; Security systems run reliably; Corporate systems run reliably; Systems keep getting better
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
4-7 years IT operations experience, 4-7 years security operations experience, 4-7 years SaaS business operations experience, Hands-on SOC 2 evidence collection, Hands-on audit coordination experience, Google Workspace administration experience, Experience with compliance platforms, SaaS vendor management experience, Comfort with automation tools, Ability to work directly with CTO
Nice to Have
Experience completing customer security questionnaires, Office facilities coordination experience, MDM deployment experience
What You'll Do.
Manage identity and access management
Run employee onboarding provisioning
Run employee offboarding
Serve as internal IT point of contact
Manage asset lifecycle
Coordinate SOC 2 audit process
Execute quarterly access reviews
Execute annual access reviews
Manage Vanta day-to-day
Monitor employee security compliance
Drive employee security compliance
Take first pass on questionnaires
Maintain answer library
Track data governance action items
Execute data governance action items
Maintain centralized SaaS inventory
Manage new software requests
Prepare vendor security assessments
Support office facilities
Document key processes
Identify automation opportunities
Implement automation opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with Engineering; Work with Finance; Work with GTM teams
Process & Methodology
Project manage deliverables, Project manage audit readiness
Full Job Description
Clearstory is looking for an IT & Security Operations Manager to manage and improve the day-to-day operations of our IT, security compliance, and corporate systems infrastructure. We've built a solid foundation - SOC 2 compliance tooling in Vanta, structured onboarding and offboarding workflows, a vendor security review process, and a cross-functional data governance program. What we need is a dedicated owner to manage these programs day-to-day, project manage key deliverables, maintain what's already working, and identify opportunities to improve and scale as we grow. If you thrive as the go-to person for IT, compliance coordination, and keeping an organization running smoothly, this role is for you. ### Responsibilities **IT Administration** * Manage day-to-day identity and access management - Google Workspace admin, Slack admin, AI platform administration, shared inbox management * Run employee onboarding provisioning - Day 1 account creation, checklist management, Vanta security onboarding, welcome communications, completion tracking * Run employee offboarding - access revocation, system owner coordination, equipment return, deprovisioning verification within SLA * Serve as the internal IT point of contact - password resets, hardware troubleshooting, software support, connectivity issues * Manage the asset lifecycle - laptop procurement, serial number tracking, equipment reassignment, peripherals ordering * Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors * Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access * Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation * Monitor and drive employee security compliance - agent installs, 1Password provisioning, MFA en
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