Splendido
senior living
ITRESIDENTTECHSUPPORT
“IT RESIDENT TECH SUPPORT at Splendido. Skills: resident technology onboarding, in-person and Zoom-based training, direct support across email, smartphones, tablets, laptops, desktops, iOS and Android devices, smart home solutions, and IoT technologies, support resident systems and community technology, assisting with resident portals, mobile applications, IPTV systems, audiovisual equipment, videoconferencing tools, coordinating vendor installations, managing AV reservation, helping residents tr”
Industry & Context.
helping residents troubleshoot multimedia and presentation equipment; Respond to incoming calls, helpdesk tickets or emails regarding AV software/hardware problems; Provide first-contact onsite support to ensure courteous, timely, and effective first-level resolution of end-user issues
flexibility to work weekdays, and holidays as needed
What They're Looking For.
Must Have
BA degree in Information Technology or equivalent experience, knowledge of PC hardware and software, Basic knowledge of servers (maintenance and organization), 1 year of technical IT experience, commitment to customer service, Effective oral and written communication skills
What You'll Do.
lead resident technology onboarding
deliver both in-person and Zoom-based training
provide direct support across email
iOS and Android devices
support resident systems and community technology by assisting with resident portals
audiovisual equipment
videoconferencing tools
coordinating vendor installations
managing AV reservation
helping residents troubleshoot multimedia and presentation equipment
Communicate effectively with all residents and employees using appropriate technical language for the audience through oral/written communication
Establish and maintain relationships with residents and coworkers to help work through resident technology needs with patience and understanding
Commit to service work
fostering an enjoyment of learning with and from each other
and sharing the knowledge gracefully
Communicate effectively with all residents and team members through oral/written communication
Establish and maintain relationships with residents and coworkers to help work through their technology needs with patience and understanding
Maintain up-to-date knowledge of AV equipment and supervise contract-based installations
Assist with coordinating vendor maintenance and installation
and troubleshoot teleconferencing equipment
digital cameras/camcorders
and other presentation equipment
Respond to incoming calls
helpdesk tickets or emails regarding AV software/hardware problems
Document instances of AV equipment failure
Handle incoming booking requests for AV equipment and setup
Evaluate and communicate with residents using technical language suitable to their needs
Provide basic resident technology support of personal applications
Host basic resident technology training classes
Provide first-contact onsite support to ensure courteous
and effective first-level resolution of end-user issues
Perform hands-on desktop fixes
and changes (MAC) requests
Perform preventative maintenance and remote support when needed
Deliver software application training programs
Create and communicate training schedules in consultation with departmental decision makers
Assist vendors with onsite support requests
How You'll Work.
Team & Collaboration
deeply collaborative; highly visible; essential to creating a positive, connected, and engaging resident experience; Establish and maintain relationships with residents and coworkers; fostering an enjoyment of learning with and from each other; sharing the knowledge gracefully; Communicate effectively with all residents and team members; Establish and maintain relationships with residents and coworkers; Create and communicate training schedules in consultation with departmental decision makers; Assist vendors with onsite support requests
Communication Scope
clear communication skills; Communicate effectively with all residents and employees using appropriate technical language for the audience through oral/written communication; Communicate effectively with all residents and team members through oral/written communication; Evaluate and communicate with residents using technical language suitable to their needs; Effective oral and written communication skills
Applying for this IT RESIDENT TECH SUPPORT role?
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