Agile Defense
Test and Evaluation
ITQualityControlSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Quality Control Specialist at Agile Defense. Skills: Quality Assurance, ITSM Processes, Service quality. Provide administrative support. Provide analytical support”
What You'll Achieve.
Improve service quality; Prevent service disruptions; Improve performance metrics; Reduce disruptions to services; Improve the process being reviewed
Industry & Context.
Root cause analysis; Identify deficiencies; Recommend courses of action
0-10% travel possible, Possible off-hours work, 10 lbs. maximum lifting, Occasional lift/carry, Frequently required to walk, Continually required to utilize hand and finger dexterity, Occasionally required to climb, Occasionally required to balance, Occasionally required to bend, Occasionally required to stoop, Occasionally required to kneel, Occasionally required to crawl, Continually required to talk or hear, Continually utilize visual acuity
What They're Looking For.
Must Have
DoD 8570 IAM Level Certification, ITIL v3 Foundations or higher, At least three years of demonstrated experience in IT quality assurance, At least three years of demonstrated experience in managing in an IT service management environment, Good communication and interpersonal skills, Ability to follow policies and procedures, Ability to communicate in a clear speaking voice, Ability to respond clearly to questions, Aptitude to address negative situations, Resolve negative situations in a positive manner
Nice to Have
Proficiency in Knowledge Management tools, Proficiency in trouble ticket management tools
What You'll Do.
Provide administrative support
Provide analytical support
Support computer networks
Support telecommunications
Improve service quality
Prevent service disruptions
Use Quality Control processes
Review existing performance
Recommend process improvements
Identify service disruptions
Reduce service disruptions
Support and document Quality Control process
Identify deficiencies in service operations
Document specific levels of quality
Measure quality objectives
Collect data from ITSM system
Collect data from end users
Review collected data
Analyze collected data
Compare data to expected quality
Determine differences between expected and achieved quality
Determine root cause of discrepancy
Identify service deficiencies
Recommend courses of action
Improve the process being reviewed
Provide engineering support
Conduct Quality Assurance Reviews
Identify whether service quality is being met
How You'll Work.
Communication Scope
Clear speaking voice; Respond clearly to questions
Process & Methodology
Deming cycle, PDCA
Full Job Description
## Description About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. ## Job Description The Candidate shall provide administrative and analytical support services related to computer networks and/or telecommunications associated with Quality Assurance (QA) to improve service quality and prevent disruptions. The Candidate will use Quality Control (QC) processes to review existing performance and recommend process improvements to improve performance metrics, and to identify and reduce disruptions to services. The success of the Candidate in this area is dependent on the ability to properly identify and measure those ITSM Processes implemented across the Clients’ Enterprise Network by the Client. Duties Support and document an established Quality Control process using the Deming cycle, i.e., the Plan, Do, Check, Act (PDCA). This process should focus on identifying root causes or deficiencies in service operations. Document specific levels of quality that need to be achieved and how those objectives will be measured based upon the established Government applicable service level requirements. Collect data from the ITSM system and end users for the ITSM processes including, but are not limited to, Incident Management, Event, Service Request, and Knowledge Management. Review and analyze collected data comparing it to expected level of quality listed in the Surveillance Plan. Determine the differences between expected and achieved levels of quality, determine the root cause of th
Applying for this IT Quality Control Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Agile Defense?
Real rants from real employees. Read before you apply.