Texas A&M University System Offices
ITProfessionalII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Professional II at Texas A&M University System Offices. Skills: FAMIS, Report distribution, Job scheduling. Serve as initial contact for FAMIS customers. Manage production requests”
Industry & Context.
Advanced problem-solving; Decision-making skills; Problem-solving abilities
Security-sensitive position, U.S. citizens and legal permanent residents, Handle Protected Health Information (PHI), Criminal history investigation
What They're Looking For.
Must Have
Bachelor's degree in IT or business, Equivalent combination of education and experience, Three years of experience in IT, Experience in SQL/T-SQL programming, Experience developing PowerShell scripts
What You'll Do.
Serve as initial contact for FAMIS customers
Manage production requests
Coordinate communication of incidents
Execute quality control of production output
Provide expert support with Laserfiche
Troubleshoot production issues
Escalate production issues
Resolve production issues
Coordinate communication of incidents
Collaborate with FAMIS Help
Collaborate with Database Administrators
Resolve end-user issues
Work with FAMIS programming staff
Address production program issues
Create tasks in PowerShell
Maintain tasks in PowerShell
Update tasks in PowerShell
Create tasks in Visual Studio Code
Maintain tasks in Visual Studio Code
Update tasks in Visual Studio Code
Create tasks in Azure DevOps
Maintain tasks in Azure DevOps
Update tasks in Azure DevOps
Create tasks in Control-M
Maintain tasks in Control-M
Update tasks in Control-M
Submit special requests
Monitor production processing
Prepare daily status communications
Monitor quality control of production output
Maintain report distribution rules
Mentor IT Professional staff
Guide IT Professional staff
Provide backup support for FAMIS Production staff
Lead documentation of procedures
Lead documentation of processes
Participate in training sessions
Participate in professional development sessions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Coordinate with HCM Services; Coordinate with business offices; Coordinate with purchasing offices; Collaborate with FAMIS Help; Collaborate with Database Administrators; Work with FAMIS programming staff
Communication Scope
Verbal communication; Written communication
Full Job Description
**Job Title** IT Professional II **Agency** Texas A&M University System Offices **Department** Famis Services **Proposed Minimum Salary** Commensurate **Job Location** College Station, Texas **Job Type** Staff **Job Description** The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. **_Salary:_** $3,542.62 - $5,305.37 per month commensurate with experience. The workday is 8:30am - 5:30pm, assigned hours vary according to the monthly work cycle. The position is in-person in College Station and not eligible for remote work. **_Job Description Summary:_** This position serves as an initial contact for the Financial Accounting Management Information System (FAMIS) customers regarding FAMIS Production requests and FAMIS, HRIS and Payroll report distribution issues. Responsibilities include creating and maintaining program job streams, scheduling and monitoring jobs, maintain report distribution software, and assisting FAMIS customers in its use. Flexibility in work hours is required to accommodate a vari
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