ITProductionSupportSpecialist

**About Centific** At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills, and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people – from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed. **About Job** **Key Responsibilities** * Provide Level 1 and Level 2 helpdesk support for Hub Management Systems, Message Queues (MQ), and system interfaces * Perform diagnostic analysis to identify root causes of reported issues and recommend appropriate corrective actions * Managing and troubleshooting message flows, including SSL/TLS, connectivity and security configurations on MQ servers * Provide guidance, assistance, coordination, and follow-up for business users on application, interface, and component issues * Support the execution of routine administrative, maintenance, and technical tasks as assigned * Act as a facilitator for system change requests and problem-resolution discussions involving business users and vendors * Perform health checks, monitoring, and security patching for MQ servers in CNFDA * Coordinate with TSG and Corp resources for troubleshooting of MQ servers when required * Maintain system documentation including User Manual, Administration Guide, Data Flow Diagrams, RACI and Escalation Process * Plan, coordinate, and support release and deployment activities as required * Provide system compliance support, including Disaster Recovery exercises and web security scanning initiatives * Liaise with business users and vendors to coordinate and support User Acceptance Testing (UAT) activities * Conduct regular reviews of vendor support performance and develop action plans as necessary **Requirements** * Bachelor’s degree in Computer Science, Computer Studies, or a related discipline * 3–4 years of experience in Java or .NET a