UOB
Banking
ITProductionSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Production Support Engineer at UOB. Skills: production support, OPEN Systems, AS/400, UNIX, SQL. support application wellness in production. investigate production issue raised”
What You'll Achieve.
Make sure system availability as per SLA across countries for multiple applications / interfaces
Industry & Context.
investigate production issues; correlate patterns indicative of wider issues or defects
Willing to work in onsite 24X5 shift support model
What They're Looking For.
Must Have
Prior hands-on production support experience of OPEN Systems or AS/400, Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe, Hands-on experience in writing SQL queries for issues investigations, Hands-on experience using UNIX commands and parsing logs for issue investigations, 3 - 5 relevant years of production support experience in banking or financial services across multiple technologies / platform, Able to work in a fast pace and high pressure working environment
Nice to Have
Knowledge in either one of the retail or wholesale payment or customer information systems is a plus
What You'll Do.
support application wellness in production
investigate production issue raised
respond to user with known feasible workaround
closely follow-up and monitor issue from investigation
pass relevant details to L2/L3 team
make sure system availability as per SLA across countries for multiple applications / interfaces
perform scheduled health check tasks across applications
raise alerts in case required
Investigate production issues
respond based on production incident TRO (target resolution objective)
upkeep FCR (first call resolution)
Manage and respond to users queries in timely manner
correlate patterns indicative of wider issues or defects
Timely execute start-of-day
end-of-day and intraday proactive checks for applications
Perform special events monitoring like ecommerce merchant’s sale
regular updates to stakeholders
conduct regular recertification for continued sanctity and validity
Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management
How You'll Work.
Team & Collaboration
pass relevant details to L2/L3 team; manage user / vendor / customer
Communication Scope
written, oral communication skills
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **ABOUT UOB INNOVATION HUB 2** UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. **Job Objectives** The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with known feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries
Applying for this IT Production Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about UOB?
Real rants from real employees. Read before you apply.