DXC Technology
ITProductionSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Production Support Analyst at DXC Technology. Skills: production stability, incident resolution, continuous improvement. managing production stability. incident resolution”
What You'll Achieve.
managing production stability; incident resolution; continuous improvement
Industry & Context.
analytical and problem-solving skills with attention to detail
What They're Looking For.
Must Have
IT foundation (application development or infrastructure), Understanding or hands-on experience with data feeding tools such as MQ and FTPs, Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE), Familiarity with incident and problem management processes, ideally within a regulated industry, Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis, Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors, Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs, Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence, Perform daily operational checks and functional testing of applications within assigned business areas, Maintain clear and consistent communication with business users, IT teams, and operational risk functions, Participate in change management and release planning to assess and mitigate potential production risks, Coordinate and execute testing and sanity checks during change windows or weekend releases, Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions
Nice to Have
ITIL certification is an advantage, Experience in the finance, banking, or insurance industry is preferred
What You'll Do.
managing production stability
continuous improvement
Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors
Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs
Monitor and analyze root causes of production disruptions
and recommend preventive measures to reduce recurrence
Perform daily operational checks and functional testing of applications within assigned business areas
Participate in change management and release planning to assess and mitigate potential production risks
Coordinate and execute testing and sanity checks during change windows or weekend releases
Update and enhance documentation
and knowledge bases for production-related incidents and resolutions
How You'll Work.
Team & Collaboration
collaborating closely with business support, infrastructure, and IT service teams across global locations; communication with business users, IT teams, and operational risk functions; coordination abilities across technical and business teams
Communication Scope
Maintain clear and consistent communication with business users, IT teams, and operational risk functions; Excellent communication and coordination abilities across technical and business teams
Process & Methodology
change management, release planning
Full Job Description
**Job Description:** **DXC Technology** helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. **Work Location: IOI City, Putrajaya** **Work Arrangement: Fully onsite, Monday to Friday (5 days a week)** **About the Role** We are seeking **IT Production Support Analysts** to join a growing operations team supporting critical business applications across multiple domains, including fund services, pricing, master data, custody, and market services. The role involves managing production stability, incident resolution, and continuous improvement while collaborating closely with business support, infrastructure, and IT service teams across global locations. Positions are open for both **experienced** and **senior** professionals, depending on years of experience and technical depth. **Experience Level** * **Experienced:** 2–6 years of experience in IT Service Management, with the ability to quickly acquire functional or technical understanding. * **Senior:** More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst. Experience in the **finance, banking, or insurance** industry is preferred. **Academic Requirements** * Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation). * **ITIL certification** is an advantage. **Required Technical Skills** * Strong IT foundation (application development or infrastructure). * Understanding or hands-on experience with **data feeding tools** such as **MQ** and **FTPs**. * Knowledge of **SQL** (preferably Oracle); able to execute standard queries (SELECT, UPDATE). * Familiarity with **incident a
Applying for this IT Production Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about DXC Technology?
Real rants from real employees. Read before you apply.