Jabil
ITProcessEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Process Engineer at Jabil. Skills: IT support, System management, Network infrastructure. Provide daily IT support. Troubleshoot hardware, software, network issues”
What You'll Achieve.
Ensure system stability; Ensure timely response; Ensure efficient resolution
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
One year IT support experience, ITIL 4.0 or above certificate, Chinese native language, English work language (CET-4+)
Nice to Have
SAP or similar system experience, AI or smart factory project experience
What You'll Do.
Provide daily IT support
Troubleshoot hardware
Manage user accounts and access
Manage service desk system
Ensure timely issue resolution
Perform system maintenance and updates
Troubleshoot system failures
Maintain network infrastructure
Implement security policies
Coordinate IT projects
Facilitate system go-lives
Support system enhancements
Support data governance
Maintain IT system documentation
Maintain process documentation
Maintain operational documentation
Participate in AI projects
Participate in smart factory projects
How You'll Work.
Team & Collaboration
Global IT teams; Internal departments; External vendors; Regional IT teams; Global IT organization
Communication Scope
Basic spoken English; Work language English
Process & Methodology
IT projects
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **IT Process Engineer** **IT****支持工程师** 一、岗位职责 1.负责本地各办公点日常IT支持, 包括硬件、软件及网络相关问题排查与解决; 2.安装、配置并维护终端设备、办公设备及IT基础设施; 3.管理用户账户、访问权限及系统配置 (如Microsoft 365, AD, VPN等); 4.管理本地服务台/工单系统, 确保问题及时响应与高效解决; 5.执行系统日常维护、更新及故障排查, 保障系统稳定运行; 6.维护本地网络基础设施, 监控连接性、安全性与性能; 7.配合全球IT团队完成补丁部署、系统升级及安全策略落地; 8.协调内部相关部门及外部供应商, 推进本地IT项目、系统上线及技术升级； 9\. 作为本地用户与总部IT组织的联络人, 支持系统增强、数据治理等全球项目; 10.维护IT系统、流程及操作文档等; 11.参与AI或智能工厂相关项目。 二、任职资格 1.信息技术、计算机科学或相关专业本科及以上学历(或同等实践经验); 2.具备IT ITIL4.0或以上证书,对数字化运营有一定经验 2.具备良好的双语能力: 中文母语, 英语可作为工作语言(读写及基本口语)CET-4以上; 2.一年以上IT支持、包括硬件、软件及网络、服务台或系统管理相关工作经验; （有AI或智能工厂相关项目经验的优先）优秀的应届毕业生也可。 3.熟悉企业级环境 (Microsoft 365、AD、VPN等), 有SAP或类似系统经验者优先; 4.扎实掌握网络基础知识 (TCP/IP、DNS、DHCP) 及硬件故障排查能力; 6.具备优秀的解决问题能力, 动手能力强,具有服务意识; 7.能独立工作, 同时与区域及全球IT团队高效协作; 8.良好的沟通与人际交往能力, 能与技术及非技术同事顺畅交流; 10.注重细节, 追求卓越运营。 BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam j
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