Vercel
ITOpsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Ops Engineer at Vercel. Skills: IT support, troubleshooting, IT infrastructure maintenance, IT project support. Serve as the first point of contact for our in-office staff for all IT-related issues.. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.”
What You'll Achieve.
ensuring that everyone has the technical support they need to work effectively; ensuring minimal downtime and efficient operation of all systems; ensure IT alignment with business goals; ensure a positive experience for new employees; ensure we maintain a world-class office environment
Industry & Context.
Tech-Savvy Problem Solver: You possess a deep understanding of IT systems, including macOS environments, networking, and security. You're known for your ability to diagnose and solve technical problems efficiently.; enjoy solving problems
work onsite in our SF location (in person 5x a week)
What They're Looking For.
Must Have
2+ years of full-time experience in IT support or a related field, solid foundation in troubleshooting hardware, software, A/V and network issues
Nice to Have
Experience in a startup or tech environment
What You'll Do.
Serve as the first point of contact for our in-office staff for all IT-related issues.
Troubleshoot and resolve hardware
ensuring minimal downtime and efficient operation of all systems.
Support our global workforce with IT-related issues in an effective and collaborative manner.
Assist in the maintenance and monitoring of the office's IT infrastructure
including workstations
and software applications.
Pair with the other members of the IT team on various projects
from upgrading system infrastructure to implementing new technology solutions.
Contribute to planning
and monitoring of projects to enhance our IT capabilities.
Utilize IT ticketing systems to manage help-desk requests and tickets as needed.
Help with the creation
and support of user accounts and access controls.
Ensure employees have the necessary resources and permissions to perform their jobs effectively.
Develop and maintain comprehensive documentation for IT systems and procedures.
Work closely with other departments to support their technical needs and ensure IT alignment with business goals.
Participate in cross-functional projects to support company-wide initiatives.
Partner with our Onboarding team to help procure equipment
and ensure a positive experience for new employees.
Assist the Workplace Service team to ensure we maintain a world-class office environment.
How You'll Work.
Team & Collaboration
collaborate with our team; collaborate effectively with team members across different departments; Pair with the other members of the IT team on various projects; Work closely with other departments to support their technical needs; Participate in cross-functional projects to support company-wide initiatives; Partner with our Onboarding team; Assist the Workplace Service team
Communication Scope
excellent communication skills; capable of explaining complex technical issues in simple terms
Process & Methodology
Contribute to planning, execution, and monitoring of projects to enhance our IT capabilities.
Full Job Description
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: The successful candidate will be expected to work onsite in our SF location (in person 5x a week) to effectively collaborate with our team and support our office's IT needs. We are expanding our IT team and are looking for a capable IT professional to help us keep up with our company's growth. This role is primarily focused on managing the daily IT needs of our in-office staff, ensuring that everyone has the technical support they need to work effectively. You'll be the first point of contact for any IT-related issues in the office, from troubleshooting hardware and software problems to supporting in-office events In addition to handling help desk duties, you'll also have the chance to work on various IT projects that affect both our local and global teams. We're looking for someone who is comfortable working in a fast-paced environment, is eager to tackle a wide range of IT tasks, and enjoys solving problems. This position is perfect for someone with a solid IT background who is looking to broaden their skills and take on more responsibility in a supportive and dynamic team. If you're good at figuring out technical problems, enjoy helping others, and want to grow your IT career, we'd like to meet you. What You Will Do: Serve as the first point of contact for our in-office staff for all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.
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