Company
ITOpsAnalystIV
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Ops Analyst IV. Skills: SAP Concur Expense administration, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Administration, support, and continuous improvement of the SAP Concur Expense platform. Ensure stable system operations”
What You'll Achieve.
Ensure stable system operations; Deliver high-quality user support; Drive enhancements that improve efficiency, compliance, and user experience; Deliver scalable solutions aligned with business objectives; Ensure adherence to global travel and expense policies; Support audit readiness and maintain compliance with SOX controls; Help drive financial accuracy, compliance, and operational efficiency across the organization
Industry & Context.
analytical and problem-solving skills; Troubleshoot and resolve system and process issues; Identify and resolve issues
What They're Looking For.
Must Have
3–5+ years of experience in expense management, financial systems, or IT operations, Hands-on experience administering SAP Concur Expense, knowledge of SAP Concur (Expense Request/Travel a plus), Experience with Workday or similar HRIS platforms, Understanding of ERP integrations and financial systems, Familiarity with IT service management tools (ServiceNow preferred), Advanced Excel skills for data analysis and reporting, analytical and problem-solving skills, High attention to detail and accuracy, Ability to manage multiple priorities in a fast-paced environment, Excellent verbal and written communication skills, Proven ability to work effectively with global, cross-functional teams, Understanding of Sarbanes-Oxley (SOX) controls and audit requirements
Nice to Have
Experience with Concur Intelligence (Cognos) reporting tools, Knowledge of corporate card programs and integrations, Experience in global organizations or shared services environments, Exposure to process automation and continuous improvement methodologies
What You'll Do.
and continuous improvement of the SAP Concur Expense platform
Ensure stable system operations
Deliver high-quality user support
Drive enhancements that improve efficiency
and deliver scalable solutions aligned with business objectives
System administration and operations
User support and service management
Integrations and technical support
Process improvement and system enhancements
Reporting and analytics
Project and change management
Governance and compliance
How You'll Work.
Team & Collaboration
Partner with global stakeholders across Finance, HRIT, Procurement, and external vendors; Partner with internal IT and external vendors to ensure seamless data flow; Work closely with global and regional teams to align processes and priorities; Communicate system updates, enhancements, and policy changes to end-users; Participate in regular team meetings to review performance and improvement opportunities; Proven ability to work effectively with global, cross-functional teams
Communication Scope
Excellent verbal and written communication skills; Communicate system updates, enhancements, and policy changes to end-users
Process & Methodology
Participate in system implementations, upgrades, and ERP refresh activities, Support testing, validation, and deployment of system changes, Manage and execute change requests through established processes, Contribute to global and regional project initiatives
Full Job Description
**Role Summary** The IT Ops Analyst IV is responsible for the administration, support, and continuous improvement of the SAP Concur Expense platform (“myExpense”). This role ensures stable system operations, delivers high-quality user support, and drives enhancements that improve efficiency, compliance, and user experience. You will partner with global stakeholders across Finance, HRIT, Procurement, and external vendors to support integrations, optimize processes, and deliver scalable solutions aligned with business objectives. This position combines system ownership, operational support, and project participation in a dynamic, global environment. **Key Responsibilities** **System Administration & Operations** * Administer and support the SAP Concur Expense platform, ensuring system stability and performance * Monitor system activity, data integrations, and recurring processes to identify and resolve issues * Manage expense-related data feeds, card integrations, and exception handling * Perform ongoing system maintenance, audits, and operational checks **User Support & Service Management** * Provide end-user support through the ServiceNow ticketing system * Troubleshoot and resolve system and process issues in a timely manner * Deliver user training and guidance to improve adoption and compliance * Serve as an authorized support contact with SAP Concur for escalations and system updates **Integrations & Technical Support** * Support integrations with ERP systems, Workday, and corporate card providers * Monitor and resolve integration failures and data discrepancies * Assist with onboarding new employee populations, including mergers and acquisitions * Partner with internal IT and external vendors to ensure seamless data flow **Process Improvement & System Enhancements** * Identify opportunities to streamline processes and improve system efficiency * Support configuration updates, enhancements, and new feature rollouts * Contribute to automation and continuous improv
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