TMGM
Financial Services
ITOperationsTechnician
“IT Operations Technician at TMGM. Skills: IT support, Incident resolution, Service request fulfillment. Review, update, prioritize, and follow up on tickets. Respond to and resolve incident tickets”
Industry & Context.
What They're Looking For.
Must Have
2–3 years of experience in IT support, service desk, helpdesk, desktop support, or IT operations support, Hands-on experience handling tickets in an ITSM or ticketing system, preferably Jira Service Management, Basic understanding of SLA, ticket priority, ticket status, escalation, and resolution timelines, Experience troubleshooting Windows and/or macOS devices, Basic knowledge of Microsoft 365, Active Directory or Entra ID, email support, VPN, printer support, and endpoint troubleshooting, Good understanding of computer hardware, software, networking, and common office applications, Ability to document troubleshooting steps and ticket resolutions clearly, Able to prioritize multiple support requests and follow up until resolution
Nice to Have
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field, Basic exposure to MDM tools such as Microsoft Intune, Jamf or similar platforms is an advantage, Professional certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified, or related IT support certifications will be an advantage
What You'll Do.
and follow up on tickets
Respond to and resolve incident tickets
Handle service request tickets
Ensure tickets are properly documented
Follow agreed SLA requirements
and troubleshoot devices
Assist with onboarding and offboarding activities
Support basic MDM-related tasks
Perform basic troubleshooting for network connectivity
Maintain accurate records of IT assets
Prepare simple user guides
Follow company IT security procedures
How You'll Work.
Communication Scope
communication skills with a customer-service mindset
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