Rmit Up
ITOperations&SupportOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Operations & Support Officer at Rmit Up. Skills: IT Operations, Technical Support, Service Desk Management, Continuous Improvement. Provide responsive technical support for desktops, laptops, printers, AV equipment, and telephony. Manage software installation, OS upgrades, and device configurations”
Industry & Context.
problem-solving skills
Working with Children Check, National Police Check
What They're Looking For.
Must Have
Extensive knowledge of Remote Desktop Tools, Extensive knowledge of Online Collaboration Tools (such as Zoom and MS Teams), Extensive knowledge of support platforms like ServiceNow, expertise in M365, expertise in Active Directory, expertise in SCCM, expertise in Windows OS, expertise in Microsoft Endpoint services, expertise in Intune, A customer-focused approach with proven ability to provide a professional and timely support service to diverse stakeholders, Excellent organisational and time management skills to meet deadlines and deliver under pressure, A proactive and flexible attitude with problem-solving skills, Commitment to continuous improvement and best practice principles, Ability to work independently and as part of a team, with a focus on achieving business objectives
What You'll Do.
Provide responsive technical support for desktops
Manage software installation
and device configurations
Deliver remote support to staff/students
including those based offshore
Monitor the service desk queue and provide timely resolution of IT issues
Support application management
Assist with training and induction for new staff on IT systems and tools
How You'll Work.
Team & Collaboration
Collaborate with internal teams and external partners; Support high-level events with on-site technical assistance
Full Job Description
## Overview: * Salary: 79000 per year + 12% superannuation * Full time, ongoing role * Work in a brand-new office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport * Hybrid working arrangements – a mix of work-from-home and office days * Access to benefits including Christmas closedown gifted leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP) * Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination **About RMIT University Pathways (RMIT UP)** RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do. Our key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, and Informit, a leading research database focused on Australasian content. **About the role** As the IT Operations & Support Officer, you will be responsible for delivering first-line desktop, application and AV support across RMIT UP. You'll play a key role in maintaining hardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely. Key responsibilities include * Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony. * Managing software installation, OS upgrades, and device configurations. * Delivering remote support to staff/students, including those based offshore. * Monitoring the service desk queue and providing timely resolution of IT issues. * Supporting application management, including Canvas, student systems, and database updates. * Assisting
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