Postman
ITOperations&Support,EMEA/UK
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Operations & Support, EMEA/UK at Postman. Skills: IT operations, IT support, Mac support, Okta, SaaS administration. Provide direct IT support to Postman employees across EMEA time zones. troubleshooting”
What You'll Achieve.
establish follow-the-sun coverage for the growing EMEA workforce; shape how IT operates in the region from day one; ensure seamless handoffs and consistent service quality across time zones; eliminate the gap where EMEA employees are underserved; ensures consistent service quality regardless of geography; lays the groundwork for IT's regional presence as the company continues to expand
Industry & Context.
Identify and escalate regional issues
in person collaboration, in office 5 days a week
What They're Looking For.
Must Have
3+ years in IT operations or support, Mac support skills, comfortable with macOS troubleshooting, Jamf, and Apple Business Manager, Experience with Okta (or similar IdP) for user lifecycle management, SSO troubleshooting, and access provisioning, Self-directed and comfortable working independently, communication skills and a service-oriented mindset, Ability to work collaboratively across time zones with US and India-based teams
Nice to Have
Experience as the first or early IT hire in a region, Familiarity with GDPR and its implications for IT operations (data handling, device management, etc.), Network infrastructure experience (Meraki, Cisco, or similar) for office support, Experience with endpoint detection and response (EDR) tools like CrowdStrike
What You'll Do.
Provide direct IT support to Postman employees across EMEA time zones
onboarding/offboarding
Serve as the regional IT point of contact for the UK office and remote EMEA employees
Manage local hardware inventory
refresh for EMEA-based team members
Maintain and support office IT infrastructure (network
conference rooms) for the UK office
Contribute to global IT documentation and knowledge base
Support regional compliance requirements (GDPR-related IT controls
data residency considerations)
How You'll Work.
Team & Collaboration
Collaborate with US and India IT teams to ensure seamless handoffs and consistent service quality across time zones; Ability to work collaboratively across time zones with US and India-based teams
Communication Scope
communication skills; honest communication
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Role You'll be Postman's first IT team member in EMEA, providing hands-on support to the region, maintaining local office infrastructure, and bridging the gap between US and India-based teams. This is a foundational hire: you'll establish follow-the-sun coverage for the growing EMEA workforce and shape how IT operates in the region from day one. What You'll Do Provide direct IT support to Postman employees across EMEA time zones, including troubleshooting, account management, hardware support, and onboarding/offboarding. Serve as the regional IT point of contact for the UK office and remote EMEA employees. Manage local hardware inventory, including provisioning, shipping, and refresh for EMEA-based team members. Maintain and support office IT infrastructure (network, AV, conference rooms) for the UK office. Collaborate with US and India IT teams to ensure seamless handoffs and consistent service quality across time zones. Identify and escalate regional issues, whether that's a vendor that doesn't work well in EMEA or a process that assumes everyone is in Pacific time. Contribute to global IT documentation and knowledge base, en
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