ITOperationsSpecialist

## Description About the team Our Business Operations team is the heartbeat of the company. We build the systems, processes, and insights that keep everything humming. We thrive on solving complexity with simplicity and unlocking efficiencies so every team can scale ahead of our growth.  ## What you’ll be doing End-to-End helpdesk management: Leading the triage and execution of helpdesk requests, collaborating with the broader team to ensure smooth service delivery. Fleet & asset lifecycle: Managing our global endpoint fleet, ensuring security compliance, and handling the provisioning/de-provisioning of hardware assets. Cloud & identity administration: Administering core cloud services and managing robust Identity and Access Management (IAM) across all IT assets. Global infrastructure & networking: Maintaining and optimizing our on-prem hardware (servers, switching, printers, and VPNs). Vendor & partner management: Evaluating IT vendors, managing external service providers, and planning cost-effective improvements. Building the IT roadmap: Auditing our current global setup, identifying tech debt, and, working with the wider Operations team, building a pragmatic, scalable roadmap forward. ## Ideally you’ll have Operationally focused mindset: Biased for getting things done and a comfort flexing across the tactical daily hands-on troubleshooting and the strategic roadmapping. SaaS & IAM expertise: Experience as a Google Workspace administrator and a strong grasp of identity management principles (user provisioning, SSO, and strict permission hygiene). Multi-OS endpoint management: Experience managing MacOS and Windows endpoints at scale via MDM tools - ideally Iru. ITSM & inventory discipline: Hands-on experience addressing service desk requests and maintaining tight control over global IT asset inventories. Proven networking depth: Strong experience configuring, troubleshooting, and securing networks, including Windows/Linux-based servers. Global security & compliance