PwC
IT-OperationsSpecialist
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“IT - Operations Specialist at PwC. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Ensuring all DA’s services, applications and systems work as expected. Monitor, troubleshoot and escalate technical issues”
What You'll Achieve.
Ensuring all DA’s services, applications and systems work as expected; Facilitate speedy resolution of technical issues and new requirements; keep optimizing hosting infrastructure
Industry & Context.
Facilitate speedy resolution of technical issues and new requirements
Opportunity to work in the future at a foreign PwC office, for example in the USA, Canada and there are others in the selection.
What They're Looking For.
Must Have
Formal education in IT (bachelor / master’s degree), General orientation in IT and good knowledge of basic IT concepts (HW/SW/OS, databases, ISO/OSI, networking, virtualization, security, APIs etc.), Structured approach, being organized, can-do attitude and willingness to learn, Good written and verbal communication skills in English (B2+) and Czech/Slovak, Ability to work autonomously as well as part of the team, in a dynamic environment
Nice to Have
Programming knowledge is a plus
What You'll Do.
Ensuring all DA’s services
applications and systems work as expected
troubleshoot and escalate technical issues
Support the existing hosting infrastructure and keep optimizing it
Participate in technical development
realization and improvements
Support the release and change management processes
administer access to IT resources
Onboard new (or alter existing) technical infrastructure based on a demand
How You'll Work.
Team & Collaboration
Communicate with the application vendor and PwC technical (IT) teams; Facilitate speedy resolution of technical issues and new requirements (application, security, networking) with PwC IT teams and the application vendor; Support the vendor in technical related topics (i. e. new feature requirements); Ability to work autonomously as well as part of the team
Communication Scope
Good written and verbal communication skills in English (B2+) and Czech/Slovak
Process & Methodology
project management (Prince2, PMI), agile development (Scrum, SAFe)
Full Job Description
**Job Description & Summary** ## About the Team Our team has been the driving force for innovation in the area of document automation within the PwC Network. The team operates document automation platform that is being used in almost 50 countries, will soon provide the services to the whole PwC Network globally and expand to external markets. Our team provides broad range of services, such as solution design, software implementation, software development and integrations, application management and maintenance, robotic process automation or data analytics. A career in our team will provide you with a significant variability of activities, tasks and project and will enable you to participate on global projects ## Job Description & Summary For a growing PwC’s Document Automation team based in the Czech Republic we are looking for an IT Operations Specialist to help us manage an existing portfolio of services and a delivery of new projects to our clients. The big advantage of this work is that you will have a chance to work across all IT domains. * Ensuring all DA’s services, applications and systems work as expected * Communicate with the application vendor and PwC technical (IT) teams * Facilitate speedy resolution of technical issues and new requirements (application, security, networking) with PwC IT teams and the application vendor * Monitor, troubleshoot and escalate technical issues * Work with various systems and technologies (Win/Linux, Azure, Docker, CyberArk etc.) * Support the existing hosting infrastructure and keep optimizing it * Participate in technical development, solution designs, realization and improvements * Support the release and change management processes, administer access to IT resources * Support the vendor in technical related topics (i.e. new feature requirements) * Onboard new (or alter existing) technical infrastructure based on a demand ## Requirement of the role * Formal education in IT (bachelor / master’s degree) * General orientati
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