CertiK
Web3 security
ITOperationsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Operations Specialist at CertiK. Skills: IT support, process management, cross-functional coordination, vendor/stakeholder management, resource planning, continuous improvement. Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues. Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management”
What You'll Achieve.
help keep the office and systems running smoothly
Industry & Context.
helping people solve problems; Troubleshoot basic network, system, printer, conferencing, and office technology issues
What They're Looking For.
Must Have
Bachelor's Degree in Computer Science, Engineering or related field, 2+ years of experience in IT support, help desk, office IT, or a related field, Basic understanding of computer systems, networking, and common SaaS tools, communication and interpersonal skills, Organized, detail-oriented, and responsive, Comfortable working in a fast-paced environment with shifting priorities, Willingness to learn new systems and technologies
Nice to Have
Located near or able to commute conveniently to our Midtown Manhattan office, Experience supporting macOS environments, Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools, Previous experience supporting office operations or employee onboarding processes, Interest in cybersecurity, blockchain, or Web3
What You'll Do.
Provide day-to-day IT support for employees across hardware
and access-related issues
Assist with employee onboarding and offboarding
including laptop setup
and equipment management
Troubleshoot basic network
and office technology issues
Coordinate with internal teams and external vendors on IT-related requests and maintenance
Help manage inventory of laptops
and office IT equipment
Support company tools and platforms such as Google Workspace
Assist with documenting IT processes
and internal procedures
Provide general operational support for office and cross-functional team needs when required
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordinate with internal teams and external vendors; comfortable supporting both technical and non-technical teams
Communication Scope
communication and interpersonal skills
Full Job Description
## Description About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About You You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly. ## Responsibilities Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management Troubleshoot basic network, system, printer, conferencing, and office technology issues Coordinate with internal teams and external vendors on IT-related requests and maintenance Help manage inventory of laptops, accessories, and office IT equipment Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, a
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