Winthrop Technologies
Tech / AI / Software
ITOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Operations Manager at Winthrop Technologies. Skills: IT Operations, Service Management, Microsoft Platform Ownership, Security & Risk Management, Vendor & Third-Party Management, Governance, Compliance & Audit. Own the day-to-day operational health of IT services across the organisation. Ensure availability, performance and resilience of critical IT systems”
What You'll Achieve.
operational performance; service quality; security governance; high-quality service delivery; SLAs; KPIs; service quality
Industry & Context.
structured, calm approach to incident and problem management
What They're Looking For.
Must Have
Proven experience in IT Operations / Service Management roles, hands-on experience with Microsoft 365 administration, hands-on experience with Entra ID / Active Directory, hands-on experience with Intune and endpoint management, hands-on experience with Microsoft Defender Suite, Experience working with outsourced IT delivery models (MSP/MSSP), A structured, calm approach to incident and problem management, The ability to balance security, usability and business priorities, Confidence to challenge vendors and make informed decisions, communication skills with both technical and non-technical stakeholders, Microsoft certifications (or equivalent practical experience)
Nice to Have
Exposure to ISO 27001 or similar governance and compliance frameworks
What You'll Do.
Own the day-to-day operational health of IT services across the organisation
performance and resilience of critical IT systems
Oversee and mature incident
problem and change management processes
Maintain accurate operational documentation
runbooks and procedures to support consistent service delivery
Act as the internal technical authority for the Microsoft environment
Ensure secure configuration
standardisation and lifecycle management across platforms
Track and interpret the Microsoft roadmap
ensuring best-practice adoption aligned with business needs
Take operational ownership of IT security controls within the Microsoft ecosystem
Ensure effective security across endpoint protection
identity security and cloud application governance
Work closely with the MSP and security partners to manage threats
incidents and remediation
Ensure security exceptions are risk-assessed
documented and reviewed
Manage key external partners including MSPs
SaaS and technology vendors
Hold suppliers accountable for SLAs
KPIs and service quality
Coordinate multi-vendor operating models to avoid gaps or duplication
Ensure partners provide clear
consistent reporting and maintain up-to-date documentation retained internally
Support IT governance and compliance initiatives
Contribute to IT and security policy development and enforcement
Maintain audit-ready operational evidence across asset management
monitoring and incident records
Support risk assessments and the development of risk treatment plans
How You'll Work.
Team & Collaboration
Work closely with the MSP and security partners; Coordinate multi-vendor operating models
Communication Scope
communication skills with both technical and non-technical stakeholders
Full Job Description
Winthrop Technologies is Europe’s only dedicated data centre delivery partner, providing full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and are a trusted name within our sector. Our expertise spans the full range of civil, structural, architectural, mechanical and electrical services, enabling consistent, high‑quality delivery across every project. Over the years, Winthrop has established a reputation built on technical excellence and long‑standing client partnerships. IT at Winthrop operates through a **lean internal team** , supported by best‑in‑class external partners. This ensures high‑quality service delivery while retaining strong internal ownership, governance and accountability. **Your New Role – IT Operations Manager** Reporting directly to the IT Manager, you will be part of a **small, high‑impact internal IT function** , acting as the operational owner of Winthrop’s IT environment. While day‑to‑day technical delivery is supported by external service providers, you will retain **full ownership of operational performance, service quality and security governance**. This role offers a high degree of autonomy and visibility, with real influence over how IT is delivered across the organisation. Your key responsibilities will include: **IT Operations & Service Management** * Own the **day‑to‑day operational health** of IT services across the organisation * Ensure availability, performance and resilience of critical IT systems * Oversee and mature **incident, problem and change management** processes * Maintain accurate operational documentation, runbooks and procedures to support consistent service delivery **Microsoft Platform Ownership** * Act as the internal technical authority for the Microsoft environment, including: **Azure, Entra ID, Active Directory, Intune, Microsoft Defender Suite and M365** * Ensure secure configuration, standardisation and lifecycle management a
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