Allata
Operations
ITOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Operations Manager at Allata. Skills: Microsoft 365, Microsoft Entra ID, Microsoft Intune, IT Operations. Lead Internal IT Operations function. Own day-to-day execution”
What You'll Achieve.
Improve support outcomes; Drive accountability; Improve internal IT performance; Improve service delivery
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
5+ years internal IT experience, Demonstrated people management experience, Hands-on Microsoft 365 experience, Hands-on Microsoft Entra ID experience, Hands-on Microsoft Intune experience, Hands-on PowerShell experience, Hands-on Power BI experience, Experience using service metrics, Experience driving process improvement, Practical security frameworks experience, Experience in distributed global environment, Communication skills, Documentation skills, Hands-on mindset
Nice to Have
Microsoft Defender experience, Microsoft Purview experience, Microsoft Graph experience, Power Automate experience, Freshservice experience, Experience building IT service processes, Experience supporting 300+ employees, Microsoft certifications, Security certifications
What You'll Do.
Lead Internal IT Operations function
Own day-to-day execution
Own IT infrastructure
Troubleshoot technical issues
Implement technical solutions
Resolve technical issues
Guide team through delegation
Guide team through support
Guide team through escalation
Optimize Microsoft 365 ecosystem
Lead Identity & Access Management
Oversee endpoint and device management
Implement security controls
Operate security controls
Drive security practices execution
Drive compliance practices execution
Partner with leadership
Partner with cross-functional teams
Establish operational KPIs
Monitor operational KPIs
Establish service metrics
Monitor service metrics
Establish process health indicators
Monitor process health indicators
Improve support outcomes
Create operational reporting
Drive process optimization
Drive continuous improvement
Support Copilot adoption
Support Copilot governance
Support Copilot enablement
Support AI tools enablement
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner with leadership; Partner with teams
Communication Scope
Communication skills; Documentation skills
Full Job Description
## Description Allata is a global consulting and technology services firm with offices in the US, India, and Argentina. We help organizations accelerate growth, drive innovation, and solve complex challenges by combining strategy, design, and advanced technology. Our expertise covers defining business vision, optimizing processes, and creating engaging digital experiences. We architect and modernize secure, scalable solutions using cloud platforms and top engineering practices. Allata also empowers clients to unlock data value through analytics and visualization and leverages artificial intelligence to automate processes and enhance decision-making. Our agile, cross-functional teams work closely with clients, either integrating with their teams or providing independent guidance—to deliver measurable results and build lasting partnerships. We are seeking a hands-on Manager, Internal IT Operations to lead and evolve Allata's internal workplace technology function across a growing global organization spanning the US, LATAM, and India. This role is responsible for the security, performance, stability, compliance, and continuous improvement of Allata's internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra ID, Intune, endpoint management, SaaS administration, collaboration tooling, AI-enabled workplace solutions, and operational reporting. While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business. The ideal candidate is a true manager who can build, coach, and hold a early-career team accountable while also rolling up their sleeves and executing critical work directly when needed. This role requires both leadership and hands-on technical depth in equal measure. ## Key Responsibilities Lead Allata's Internal IT Operations function, owning
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