Allata

Operations

ITOperationsManager

$115–165k ~AI est. Dallas, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“IT Operations Manager at Allata. Skills: Microsoft 365, Microsoft Entra ID, Microsoft Intune, IT Operations. Lead Internal IT Operations function. Own day-to-day execution”

What You'll Achieve.

Improve support outcomes; Drive accountability; Improve internal IT performance; Improve service delivery

Industry & Context.

Operations
Problems you'll solve

Problem-solving

What They're Looking For.

Must Have

5+ years internal IT experience, Demonstrated people management experience, Hands-on Microsoft 365 experience, Hands-on Microsoft Entra ID experience, Hands-on Microsoft Intune experience, Hands-on PowerShell experience, Hands-on Power BI experience, Experience using service metrics, Experience driving process improvement, Practical security frameworks experience, Experience in distributed global environment, Communication skills, Documentation skills, Hands-on mindset

Nice to Have

Microsoft Defender experience, Microsoft Purview experience, Microsoft Graph experience, Power Automate experience, Freshservice experience, Experience building IT service processes, Experience supporting 300+ employees, Microsoft certifications, Security certifications

What You'll Do.

Lead Internal IT Operations function

Own day-to-day execution

Own IT infrastructure

Troubleshoot technical issues

Implement technical solutions

Resolve technical issues

Guide team through delegation

Guide team through support

Guide team through escalation

Optimize Microsoft 365 ecosystem

Lead Identity & Access Management

Oversee endpoint and device management

Implement security controls

Operate security controls

Drive security practices execution

Drive compliance practices execution

Partner with leadership

Partner with cross-functional teams

Establish operational KPIs

Monitor operational KPIs

Establish service metrics

Monitor service metrics

Establish process health indicators

Monitor process health indicators

Improve support outcomes

Create operational reporting

Drive process optimization

Drive continuous improvement

Support Copilot adoption

Support Copilot governance

Support Copilot enablement

Support AI tools enablement

How You'll Work.

Team & Collaboration

Cross-functional teams; Partner with leadership; Partner with teams

Communication Scope

Communication skills; Documentation skills

Full Job Description

## Description Allata is a global consulting and technology services firm with offices in the US, India, and Argentina. We help organizations accelerate growth, drive innovation, and solve complex challenges by combining strategy, design, and advanced technology. Our expertise covers defining business vision, optimizing processes, and creating engaging digital experiences. We architect and modernize secure, scalable solutions using cloud platforms and top engineering practices. Allata also empowers clients to unlock data value through analytics and visualization and leverages artificial intelligence to automate processes and enhance decision-making. Our agile, cross-functional teams work closely with clients, either integrating with their teams or providing independent guidance—to deliver measurable results and build lasting partnerships. We are seeking a hands-on Manager, Internal IT Operations to lead and evolve Allata's internal workplace technology function across a growing global organization spanning the US, LATAM, and India. This role is responsible for the security, performance, stability, compliance, and continuous improvement of Allata's internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra ID, Intune, endpoint management, SaaS administration, collaboration tooling, AI-enabled workplace solutions, and operational reporting. While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business. The ideal candidate is a true manager who can build, coach, and hold a early-career team accountable while also rolling up their sleeves and executing critical work directly when needed. This role requires both leadership and hands-on technical depth in equal measure. ## Key Responsibilities Lead Allata's Internal IT Operations function, owning

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