NPR
ITOperationsInternshipFall2026
“IT Operations Internship - Fall 2026 at NPR. Skills: IT Operations, End-user support, Technical troubleshooting. Provide end-user support. Resolve technical incidents”
Industry & Context.
Troubleshooting assistance; Creative troubleshooting
What They're Looking For.
Must Have
Current student or recent graduate, Relevant coursework or IT Support experience, Familiarity with Microsoft Office, Computer hardware troubleshooting skills, Application troubleshooting skills, OS troubleshooting skills, Mobile troubleshooting skills, Exceptional customer service skills, Exceptional interpersonal skills, Excellent verbal communication skills, Excellent written communication skills, Ability to operate in deadline driven environment, Ability to prioritize multiple responsibilities, Ability to work cooperatively with others, Hold own work to high standards, Inspire others to do the same, Organizational skills, Process execution, Testing, Following policy and procedures
Nice to Have
Prior Service Desk experience, Equivalent education/technical training, Equivalent internship
What You'll Do.
Provide end-user support
Resolve technical incidents
Diagnose computer issues
Diagnose mobile device issues
Diagnose peripheral hardware issues
Diagnose network connectivity issues
Troubleshoot applications on PC
Troubleshoot applications on Mac
Troubleshoot applications on mobile
Manage accounts for mail
Manage accounts for telecom
Manage accounts for access controls
Administer user accounts
Administer computer accounts
Monitor support incidents
Triage support incidents
Take ownership of support incidents
Assist in building PCs
Assist in installing applications
Assist in testing PCs
Assist in maintaining PCs
Assist in supporting PCs
Assist in testing mobile devices
Assist in maintaining mobile devices
Assist in supporting mobile devices
Assist in testing peripherals
Assist in maintaining peripherals
Assist in supporting peripherals
Provide creative troubleshooting for applications
Provide creative troubleshooting for production systems
Provide support for applications
Provide support for production systems
Respond to service requests
Collaborate with other teams
Support local infrastructure
Support local services
Address system outages
Follow escalation path
Perform periodic audits of equipment
Perform periodic audits of access
Perform periodic audits of accounts
Correspond with internal NPR clients
Correspond with internal departments
Create knowledgebase articles
Adhere to Service Desk policies
Adhere to Service Desk procedures
Adhere to organizational security standards
How You'll Work.
Team & Collaboration
Work with other technology teams; Collaborate with other teams
Communication Scope
Verbal communication; Written communication
Applying for this IT Operations Internship - Fall 2026 role?
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