ITOperationsGeneralist

## Description Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries. With offices in the Bay Area and Houston, we bring together Silicon Valley–style innovation with deep, hands-on expertise in real-world power markets and energy retail. As solar and wind become the fastest-growing sources of electricity, variability from weather and grid conditions makes energy prices more volatile. Gridmatic tackles this challenge with industry-leading forecasting and optimization—and gives our team the opportunity to work on problems that truly matter. Forecasting and trading energy are the foundation of what we do. We ingest large-scale data—weather, prices, load, and grid conditions—to build probabilistic machine learning forecasts that drive real operational decisions. Our work directly determines when power is bought, stored, or deployed, turning uncertainty into value for customers and the grid. Our impact is measurable. Gridmatic is the most profitable participant in ERCOT’s wholesale market and operates the top-performing battery asset in CAISO. Profitable without venture capital, we offer a collaborative, low-ego environment where rigorous thinking, autonomy, and continuous learning are core to how we work. ## What you will work on Daily IT Operations & Help Desk (~50%) You own the help desk. This is the bread and butter of the role. Serve as the point of contact for all IT support requests across the company Own and triage the ticket queue end-to-end: troubleshoot, resolve, and close the loop with users Respond rapidly to high-urgency incidents — when something's broken, you're on it Onboarding and offboarding: provision laptops, accounts, and access on day one; deprovision cleanly on the last day Handle access requests across our SaaS stack as they come in Troubleshoot user issues across macOS, Windows, Google Workspace, Slack, Webex, Wi-Fi, and everything else emp