Point72
Financial Services
ITOperationsEngineer,EndUserComputing
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Operations Engineer, End User Computing at Point72. Skills: End-user technology, Client support, IT operations. Lead delivery of end-user technology services. Shape support model”
What You'll Achieve.
Improve client experience; Enable high-performance teams; Client-focused outcomes; Increase technology adoption; Increase client self-sufficiency; Improve reliability; Reduce mean time to resolution; Deliver timely reports; Drive resolution; Prevent recurrence; Maintain operational readiness
Industry & Context.
Troubleshoot complex issues; Root cause analyses
Rotational 24x7 on-call support, Domestic travel, International travel
What They're Looking For.
Must Have
4+ years client service, 4+ years desktop support, 4+ years technical support, Support PCs, Support laptops, Support video conferencing, Support mobile devices, Support voice systems, Bachelor's degree, Support investment professionals, Experience scripting, Automate operational tasks, Experience using incident tracking system, Rotational 24x7 on-call support, Flexibility for domestic travel, Flexibility for international travel, Client service skills, Self-direction, Appetite for learning new technologies, Commitment to ethical standards
Nice to Have
Experience supporting financial industry
What You'll Do.
Lead delivery of end-user technology services
Improve client experience
Build hands-on support
Operate hands-on support
Troubleshoot hardware issues
Resolve hardware issues
Troubleshoot software issues
Resolve software issues
Troubleshoot connectivity issues
Resolve connectivity issues
Develop documentation
Deliver documentation
Develop knowledge articles
Deliver knowledge articles
Automate repetitive tasks
Implement scripting solutions
Manage technology projects
Produce project plans
Deliver status reports
Partner with service providers
Establish service levels
Coordinate escalations
Own incident lifecycle
Perform root cause analyses
Implement corrective actions
Provide 24x7 on-call support
Perform system health checks
Perform workstation builds
Coordinate hardware lifecycle activities
How You'll Work.
Team & Collaboration
Cross-functional teams; Global team
Communication Scope
Clear communication
Process & Methodology
Project management
Full Job Description
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution Own
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