Target
ITOperationsEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Operations Engineer at Target. Skills: technical support, troubleshooting ability, customer service. Provide high-level customer service. Resolve hardware, software, educational, environmental incidents”
Industry & Context.
problem solving capabilities; analytical skills
What They're Looking For.
Must Have
2-4 years relevant technical support experience, Proven troubleshooting ability with macOS and Windows 10, Good knowledge on mobile devices such as Android OS, iOS, iPadOS, High-level written and verbal communication skills, Maintains technical knowledge within areas of expertise, Stays current with new and evolving technologies via formal training and self-directed education, support-minded focus, problem solving capabilities and analytical skills, Ability to build relationships with end users, understand their needs, and translate into technology solutions, Able to adapt in a rapidly changing a fast learner, self-starter and highly passionate and motivated individual, Ability to multi-task, Comfort with ambiguity, Positive attitude
Nice to Have
Familiarity with ITIL best practices
What You'll Do.
Provide high-level customer service
environmental incidents
Provide preventative maintenance
Adhere to Information Security Policies
Advocate for Information Security Policies
Develop new standards
Develop best practices
Develop process improvements
Provide supervision to contract staff
Provide work direction to contract staff
How You'll Work.
Team & Collaboration
Coordinate with partner support teams; Collaborate with partner support teams; build relationships with end users
Communication Scope
High-level written and verbal communication skills
Full Job Description
**About us** As a Hi Tech Engineer, you serve as technical specialist to Target Team Members: providing one-on-one in-person, virtual, and remote support and education for hardware and software. **Job Responsibilities** * Provide a high-level of customer service to Target Team Members on a daily basis * Rapidly resolve hardware, software, educational, and environmental incidents and requests * Provide preventative maintenance to ensure hardware and software stability * Coordinate and collaborate with partner support teams to drive issue resolution * Adhere to and advocate for Target’s Information Security Policies and Best Practices * Drive continuous improvement with the development of new standards, best practices, and process improvements * Provide supervision/work direction to contract staff **About You** * BE or equivalent experience * 2-4 years relevant technical support experience * Proven troubleshooting ability with macOS and Windows 10 * Good knowledge on mobile devices such as Android OS, iOS, iPadOS * High-level written and verbal communication skills * Maintains technical knowledge within areas of expertise * Stays current with new and evolving technologies via formal training and self-directed education * Strong support-minded focus * Strong problem solving capabilities and analytical skills * Ability to build strong relationships with end users, understand their needs, and translate into technology solutions * Able to adapt in a rapidly changing environment; a fast learner, self-starter and highly passionate and motivated individual * Ability to multi-task * Comfort with ambiguity * Positive attitude * Familiarity with ITIL best practices ###
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