Road
Technology
ITOperationsEngineer
“IT Operations Engineer at Road. Skills: IT Operations, Technical Support, System Configuration, Process Improvement. Provide first-line technical support. Resolve hardware issues”
Industry & Context.
Troubleshooting
On-site at Amsterdam HQ
What They're Looking For.
Must Have
2 to 4 years experience, Hands-on Microsoft Intune, Working knowledge identity platform, Troubleshooting Windows and macOS, Experience ticketing system, Practical scripting sense, Documentation reflex, Clear empathetic communication English
Nice to Have
Experience networking fundamentals, Practical scripting PowerShell, Practical scripting Bash, Practical scripting Python, Experience supporting audit, Experience certification processes
What You'll Do.
Provide first-line technical support
Resolve hardware issues
Resolve software issues
Resolve collaboration tool issues
Own onboarding processes
Execute onboarding processes
Own offboarding processes
Execute offboarding processes
Perform routine patching
Perform endpoint updates
Perform access control reviews
Maintain IT documentation
Create troubleshooting guides
Create knowledge base articles
Identify automation opportunities
Design automation scripts
Support ISO 27001 work
Support ISO 27002 work
Enforce security policies
Assist with access reviews
Monitor SentinelOne for incidents
Keep endpoints patched
Keep endpoints protected
Keep meeting rooms running
Keep shared office tech running
How You'll Work.
Team & Collaboration
Work with IT Support Analyst; Work with IT Team Lead; Small tight-knit team
Communication Scope
Translate technical concepts
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