Pelago
healthcare
ITOperationsEngineer
“IT Operations Engineer at Pelago. Skills: IT operations, systems administration, internal IT engineering, endpoint management, SaaS administration, identity and access management, security operations, internal support. Serve as the primary owner for internal IT support across hardware, software, networking, and employee productivity tooling. Manage endpoint lifecycle operations across macOS and Windows devices, including provisioning, security policy enforcement, patching, and device recovery”
What You'll Achieve.
scale the systems, support, and operational foundations behind a high-growth healthcare company; ensuring our team has reliable, secure, and thoughtfully designed technology workflows from onboarding through day-to-day operations; improve member outcomes at scale; Success is measured by learning, impact, and outcomes—not velocity alone; own outcomes, not just ship features; reduce friction at scale; improve the systems underneath them; modernize and evolve our IT operations environment
Industry & Context.
outcome-oriented problem solvers; empowered, outcome-oriented problem solvers; problem-shaping; think in systems and anticipate second-order effects; reducing friction at scale; improve the systems underneath them; modernize and evolve our IT operations environment through automation, process improvement, and operational judgment; troubleshooting
This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).
What They're Looking For.
Must Have
3–5 years of experience in IT operations, systems administration, or internal IT engineering within a fast-paced technology environment, experience managing device fleets through MDM platforms such as Jamf, Kandji, Intune, or similar, Deep familiarity with identity and access management workflows, particularly Okta or comparable SSO/MFA platforms, Experience administering enterprise SaaS applications including Google Workspace, Slack, Zoom, Atlassian, and related tools, understanding of endpoint security, vulnerability management, patching strategy, and operational compliance practices in regulated environments, Excellent troubleshooting and communication skills with a high-empathy, employee-first mindset, Experience creating operational documentation, knowledge bases, and repeatable support processes, prioritization instincts and operational judgment in balancing responsiveness, security, and scalability
What You'll Do.
Serve as the primary owner for internal IT support across hardware
and employee productivity tooling
Manage endpoint lifecycle operations across macOS and Windows devices
including provisioning
security policy enforcement
Administer core SaaS systems including Okta
and other business-critical platforms
Own onboarding and offboarding workflows
ensuring employees have secure
seamless access from day one through departure
Help maintain Pelago’s security and compliance posture by supporting endpoint security standards
and operational controls tied to HIPAA and SOC 2
Improve operational efficiency through documentation
and scalable IT workflows
Support and maintain office technology infrastructure including networking
and hybrid meeting environments
Partner closely with Engineering
and Finance to support company-wide operational initiatives and future growth
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner closely with Engineering, Security, HR, and Finance to support company-wide operational initiatives and future growth
Communication Scope
Excellent troubleshooting and communication skills
Process & Methodology
prioritization instincts, operational judgment
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